---
title: "Shweta Shukla - Escalation Manager in India | Tal"
description: "Meet Shweta Shukla, escalation manager based in India."
image: "https://tal.club/meet/shweta-13/share-image"
---

# Shweta Shukla on Tal

## Headline

escalation manager

## Location

India

## Work experience

Escalation Manager at durocorre, Feb 2026 \- Present · 5 mos, Mumbai, Maharashtra, India

Associate at Dhan, Nov 2024 \- Present · 1 yr 8 mos, Mumbai, Maharashtra, India, Provide technical support and ad\-hoc training to customers who use the company’s product, replying to inbound queries\. · Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades\. · Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager\. · Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention\.

Customer Service Executive at Groww, Feb 2023 \- Present · 3 yrs 5 mos, Andheri, Provide technical support and ad\-hoc training to customers who use the company’s product, replying to inbound queries\. · Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades\. · Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager\. · Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention\.

## Education

financial marketing, confident, viva vollege

[View the original profile](https://tal.club/meet/shweta-13)

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