Shweta Shukla
escalation manager
India
3+ years of work experience
Feb 20265 mosPresent
Mumbai, Maharashtra, India
Nov 20241 yr 8 mosPresent
Mumbai, Maharashtra, India
Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
· Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
· Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
· Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Feb 20233 yrs 5 mosPresent
Andheri
Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
· Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
· Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
· Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Education
financial marketing, confident
viva vollege
20212021
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