About
I’m an Application Support Engineer with experience across application support, infrastructure monitoring, technical support, and Java development, with a growing focus on Cloud and DevOps technologies. Currently working at Randstad Digital as an Application Support Engineer, supporting cloud and infrastructure environments through server monitoring, incident troubleshooting, escalation, deployment activities, upgrades, and operational support. I work with tools such as Nagios for infrastructure monitoring, Freshservice for ITSM and ticket management, Opsgenie for alerting and escalation, VMware/vSphere for infrastructure management, GitLab for building CI/CD pipelines, Jenkins for deployment activities, Octopus Deploy for deployment and release management, Confluence for SOPs and knowledge management, and BeyondTrust and PuTTY for secure server access. My role involves monitoring system health, investigating alerts and incidents, troubleshooting infrastructure and application issues, coordinating escalations when required, preparing for upgrades, and supporting deployment activities to maintain system availability and reliability. Previously, I worked as a Technical Support Engineer at Joules to Watts, where I handled application and system troubleshooting, incident management, network-related issues, RCA, escalations, and end-user support within SLA-driven environments. I started my IT career as a Java Developer at Ikontel Solutions, working with Java and SQL on backend modules and building a strong foundation in programming, databases, debugging, and application troubleshooting. Core Areas: • Application & Infrastructure Support • Cloud & Infrastructure Operations • Server Monitoring & Troubleshooting • Incident & Escalation Management • ITSM & SLA Management • Deployment & Release Support • CI/CD Pipeline Development • GitLab & Jenkins • VMware/vSphere • Nagios & Opsgenie • Java & SQL • Linux & System Troubleshooting • Root Cause Analysis I’m currently strengthening my skills in Cloud, AWS, DevOps, CI/CD, automation, containerization, monitoring, and observability, with a long-term goal of building deeper expertise in Cloud and DevOps engineering.
Work experience
Application Support Engineer at Randstad Digital, May 2026 - Present · 6 mos, India
Technical Support Engineer at JoulestoWatts Business Solutions Pvt Ltd, Feb 2025 - May 2026 · 1 yr 4 mos, Bengaluru, Karnataka, India
Java Developer at Ikontel Solutions Pvt.Ltd, May 2023 - Feb 2024 · 10 mos, Bengaluru, Karnataka, India, Worked on the development of dynamic web applications using HTML, CSS, JavaScript, and Bootstrap. Collaborated with cross-functional teams to enhance user engagement. Integrated RESTful APIs to streamline data retrieval and improve application functionality. Enhanced application performance by optimizing MySQL database queries. Designed, developed, debugged and modified embedded software. Evaluated requirements for the embedded system and determined those that needed a software component. Designed and implemented scalable applications for information identification extraction analysis retrieval and indexing. Prepared detailed reports concerning project specifications and activities.
