Headline

Head Customer Innovation & Strategy | Enterprise Solutions Engineering | AI/GenAI | Partner & GSI Ecosystems | Adobe | Ex-Publicis Sapient

About

20+ years building enterprise digital and AI platforms across global markets. I work at the intersection of technology architecture, customer strategy, and partner enablement - translating complex capabilities into business outcomes for CXOs across Pharma, Retail, BFSI, Manufacturing, and Automotive. Past 7 years at Adobe, I have been leading the Customer Innovation and Strategy team. My work involves helping enterprise clients figure out where they are on their digital journey, what is holding them back, and what to do next. I do this through advisory frameworks my team built from scratch including POV documents, Personalisation as a Service assessments, GEO assessments for AI-based search visibility, and CXi Benchmarking across the customer lifecycle. I have worked across Pharma, Life Sciences, Retail, BFSI, Manufacturing, and Automotive. Clients include Pfizer, Boehringer Ingelheim, MGM Resorts, Nissan, Volvo, Unilever, and KPMG. I have travelled to client sites in the US, UK, and Europe to present solutions directly to CXOs and senior leadership teams. Before Adobe, I spent 5+ years at Publicis Sapient leading large digital platform delivery programmes, managing teams of 150+ across three continents with full budget and governance ownership. I am comfortable going deep on architecture in one meeting and presenting business value to a CFO in the next.Open to conversations around Solutions Engineering, Pre-Sales, Digital Strategy, and Partner Ecosystem roles.

Location

Bengaluru

Work experience

Head Customer Innovation and Strategy (CI&S) at Adobe, Apr 2022 - Apr 2026 · 4 yrs 1 mo, Bengaluru, ~ Built and run 4 advisory frameworks used across 40+ enterprise accounts: POV (Point of View), PaaS Assessment (Personalisation as a Service), GEO Assessment (Generative Engine Optimisation for AI search), and CXi Benchmarking (Attract, Engage, Convert, Extend) ~ Delivered AI and GenAI platforms including Executive Vision Platform and POV Generator using LLMs and RAG pipelines, generating $35M+ in bookings and $200M+ in renewal value ~ Led delivery for Pfizer and Boehringer Ingelheim covering compliant digital platforms in regulated pharma environments ~ Work with GSI and strategic partners to help them understand and position Adobe solutions ~ Lead a cross-functional team across strategy, engineering, and analytics

Senior Manager, Global Development Centre (EMEA) at Adobe, Jul 2019 - Mar 2022 · 2 yrs 9 mos, Led Adobe's Global Delivery Centre managing a 55+ person crossfunctional team of delivery managers, consultants, engineers, architects, UX designers, and data scientists. Accountable for utilisation, delivery quality, customer satisfaction scores, and commercial outcomes across enterprise accounts in the US, Europe, and Asia-Pacific. Built a high-performance culture focused on delivery excellence, professional growth, and accountability.

Associate Director, Programs / Customer Relationship at Publicis Sapient, Apr 2014 - Jul 2019 · 5 yrs 4 mos, Bangalore, ~ Led 15+ large digital transformation programmes for clients including MGM Resorts, KPMG, Nissan, Renault, Volvo, and Unilever ~ Managed teams of 150+ engineers, designers, and analysts across India, US, and UK Travelled to client sites in Las Vegas, Europe to present solutions and lead delivery reviews with senior stakeholders ~ Delivered AEM, Adobe Target, and personalisation platforms in regulated environments like KPMG Managed portfolio worth $14M+ with full budget, forecasting, and governance ownership Part of formal onboarding programme, delivered sessions to new joiners on platform delivery and client engagement ~Achieved 99.99% uptime on a 24/7 global operations model with 40+ offshore engineers

Senior Technical Architect at Capgemini, Aug 2006 - Mar 2014 · 7 yrs 8 mos, Led delivery of enterprise technology solutions across multi-region engagements. Business Architect for a $5M IPTV platform project – end-to-end architecture and delivery (Java/J2EE, UNIX). Managed project governance, scope, and executive stakeholder communications.

Software Engineer at Newgen Software, Aug 2004 - Jul 2006 · 2 yrs, Designed, developed, and supported Document Management System (DMS) products for banking and financial institutions, building early foundations in enterprise software delivery and regulated domain knowledge.

Education

Executive MBA, Business Administration and Management, General, XLRI Jamshedpur

Bachelors in Technology(B.Tech), Computer Science & Engg., Dr. A.P.J. Abdul Kalam Technical University