Headline

Business Analyst | MIS Reporting | Power BI | Excel Dashboarding | Process Optimization | MBA

About

MBA graduate with experience in customer operations, MIS reporting, and process optimization across BFSI and e-commerce domains. Skilled in analyzing operational data, building dashboards, and generating actionable insights using Power BI and Excel. At HDFC Bank, I support workflow analysis, customer service reporting, and operational process improvement through data-driven reporting. Core competencies: • Business Analysis • MIS Reporting • Power BI Dashboarding • Data Visualization • Process Improvement • Stakeholder Coordination Currently seeking opportunities as a Business Analyst, MIS Analyst, or Junior Data Analyst where I can apply analytical problem-solving to drive measurable business impact.

Location

Mumbai

Work experience

Customer Relations Executive at HDFC Bank Limited, Aug 2024 - Present · 1 yr 11 mos, Maharashtra, India, • Prepared and analyzed MIS reports to monitor operational performance and customer service metrics • Identified workflow bottlenecks and documented process gaps for improvement • Collaborated with cross-functional teams to resolve escalations within SLA timelines • Analyzed customer interaction trends to generate actionable operational insights • Supported process optimization initiatives through reporting and performance analysis

Ecommerce Executive at Roopkala Heritage, Dec 2023 - Sep 2024 · 10 mos, Santa cruz mumbai, • Developed MIS reports to monitor inventory movement and order performance • Analyzed customer purchasing trends to support marketing decisions • Prepared operational performance reports for business review • Identified process inefficiencies and recommended workflow improvements

Intern at Aditya Birla Sun Life Insurance, Nov 2022 - Dec 2022 · 2 mos, Jabalpur, Madhya Pradesh, India, • Conducted customer journey analysis and competitive benchmarking • Evaluated customer feedback trends to identify improvement opportunities • Generated insights to support customer engagement strategies

Summer Finance Intern at Ab Leasing And Finance Limited, Oct 2022 - Nov 2022 · 2 mos, Jabalpur, Madhya Pradesh, India, • Assisted in operational risk assessment and compliance analysis • Reviewed KYC/AML documentation for reporting accuracy • Supported internal audit documentation and process reviews

Education

Master of Business Administration, Finance and marketing, Shri Ram institute of technology

Bachelor of Commerce - BCom, Accounting and Finance, mata gujri mahila Mahavidyalaya