Headline

Team Lead (L3) at Flipkart Internet Pvt Ltd

About

Operations professional at Flipkart with hands-on experience in seller support, process automation, and internal tool-building. I identify repetitive manual tasks and build Python-based solutions — browser automation, API integrations, data pipelines — that cut response times, reduce errors, and remove manual work from support and ops teams. I've shipped 8+ production automations covering fulfillment escalations, fraud investigation, and incident closure, plus multiple n8n workflows integrated with internal APIs. Comfortable owning a problem end-to-end: root-cause analysis, building the fix, and explaining the impact to non-technical stakeholders. Open to freelance/contract work in automation, workflow tools, and data pipelines.

Location

Bengaluru

AI stack

antigravity

claude

cursor

gemini

n8n

Work experience

Team Lead (L3) at Flipkart Internet Pvt Ltd, Jul 2024 - Present · 2 y 2 mo, Bangalore Urban, Karnataka, India, SE-L3 is an in-house technical support team for Seller Experience. Led a process optimization initiative that cut SE-L3 escalation response time from 24 hours to a 4-hour SLA. Built and shipped 8+ Python/Selenium/API automations spanning fulfillment escalations, seller order limits, fraud investigation, and incident closure. Redesigned the Buyer Address Verification (BAV) fraud investigation workflow, reducing turnaround time to 4 hours and cutting unnecessary cancellations. Built and deployed 3 production n8n workflows — Pickup Reattempt SOP, Pickup Not Done, and Return Validation — integrated with Flipkart's internal APIs. Partnered with L4 engineering to resolve recurring Seller Portal issues, reducing escalation volume for the team.

Web Developer at Mejona Technology LLP, Mar 2022 - Apr 2022 · 2 mos, Remote, Here I completed my 1 month internship program in web development. I learnt a lot of things about frontend web development.

React Development - Associate at The Entrepreneurship Network, Aug 2021 - Nov 2021 · 4 mos, Remote, There I completed my 3 months internship program as an Associate React Development - Associate.

Education

B.E, Computer Science and Engineering, Visvesvaraya Technological University

Bachelor of Engineering - BE, CSE, Visvesvaraya Technological University