---
title: "Shubham Singh - Global Digital Product Manager - Customer Profile in Pune District | Tal"
description: "Meet Shubham Singh, Global Digital Product Manager | Product Strategy | Mobile Transformation | Banking & Fintech based in Pune District. AI stack includes claude code, claude, and codex."
image: "https://tal.club/meet/shubham-singh-8/share-image"
---

# Shubham Singh on Tal

## Headline

Global Digital Product Manager \| Product Strategy \| Mobile Transformation \| Banking & Fintech

## About

I’m a Global Digital Product Manager with 8\+ years of experience building and scaling digital banking products across global markets\. Currently at HSBC, I lead a \~$5M product portfolio focused on transforming customer servicing into a mobile\-first ecosystem\. My work has been centered on driving measurable business and customer outcomes: • \~18 FTE cost savings through automation and digitization • 4x platform scaling \($320K → $1\.3M capacity\) • Real\-time servicing through STP enablement • Migration of key journeys from browser to mobile, improving digital adoption I specialize in: • Product strategy and roadmap definition • Platform and ecosystem thinking • Driving cross\-functional alignment across business, tech, and design • Translating customer problems into scalable product solutions Previously, at EY, I built 0→1 digital lending platforms, launching end\-to\-end loan journeys and scaling acquisition through DSA platforms and fintech integrations\. I’m particularly interested in product roles that combine strategy, growth, and platform thinking\.

## Location

Pune District

## AI stack

claude code

claude

codex

gemini

lovable

claudecode

ChatGPT

## Work experience

Global Digital Product Manager \- Customer Profile at HSBC, Jul 2025 \- Present · 1 yr 1 mo, Pune District, Maharashtra, India, • Leading transformation of customer servicing into a mobile\-first model across markets • Own \~$5M product portfolio covering Customer Profile and KYC journeys • Defined product strategy for channel shift based on customer demand, cost efficiency, and market readiness • Drove migration of servicing journeys from browser to mobile, improving adoption and engagement • Delivered real\-time STP capabilities, reducing turnaround times significantly • Achieved \~18 FTE cost savings through automation and digitization • Defined OKRs and aligned delivery with business and customer outcomes

Global Digital Product Manager \- Account Servicing at HSBC, Sep 2022 \- Jul 2025 · 2 yrs 11 mos, Pune District, Maharashtra, India, • Owned central enabler platform supporting multiple value streams • Scaled delivery capacity 4x \($320K → $1\.3M annually\) through demand forecasting and pod scaling • Delivered $350K–$400K per quarter, accelerating dependent initiatives • Eliminated cross\-team bottlenecks and improved enterprise delivery efficiency • Built structured intake and prioritization framework

Digital Market Activation Manager \- HSBC UK Market at HSBC, Sep 2021 \- Sep 2022 · 1 yr 1 mo, Pune District, Maharashtra, India

Consultant at EY, Oct 2020 \- Sep 2021 · 1 yr, Mumbai, Maharashtra, India

Associate Consultant at EY, Aug 2019 \- Sep 2020 · 1 yr 2 mos, Mumbai Area, India

Analyst at EY, Jul 2018 \- Jul 2019 · 1 yr 1 mo, Mumbai, Maharashtra, India

Application Devlopment Associate at Accenture, Oct 2017 \- Jul 2018 · 10 mos, Mumbai, Maharashtra, India

## Education

Bachelor of Technology \- BTech, Information Technology, Narsee Monjee Institute of Management Studies, Mumbai

12th, Science, Bhartiya Vidya Bhavans Vadodara

[View the original profile](https://tal.club/meet/shubham-singh-8)

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