Headline

Global Digital Product Manager | Product Strategy | Mobile Transformation | Banking & Fintech

About

I’m a Global Digital Product Manager with 8+ years of experience building and scaling digital banking products across global markets. Currently at HSBC, I lead a ~$5M product portfolio focused on transforming customer servicing into a mobile-first ecosystem. My work has been centered on driving measurable business and customer outcomes: • ~18 FTE cost savings through automation and digitization • 4x platform scaling ($320K → $1.3M capacity) • Real-time servicing through STP enablement • Migration of key journeys from browser to mobile, improving digital adoption I specialize in: • Product strategy and roadmap definition • Platform and ecosystem thinking • Driving cross-functional alignment across business, tech, and design • Translating customer problems into scalable product solutions Previously, at EY, I built 0→1 digital lending platforms, launching end-to-end loan journeys and scaling acquisition through DSA platforms and fintech integrations. I’m particularly interested in product roles that combine strategy, growth, and platform thinking.

Location

Pune District

AI stack

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codex

gemini

lovable

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ChatGPT

Work experience

Global Digital Product Manager - Customer Profile at HSBC, Jul 2025 - Present · 1 yr 1 mo, Pune District, Maharashtra, India, • Leading transformation of customer servicing into a mobile-first model across markets • Own ~$5M product portfolio covering Customer Profile and KYC journeys • Defined product strategy for channel shift based on customer demand, cost efficiency, and market readiness • Drove migration of servicing journeys from browser to mobile, improving adoption and engagement • Delivered real-time STP capabilities, reducing turnaround times significantly • Achieved ~18 FTE cost savings through automation and digitization • Defined OKRs and aligned delivery with business and customer outcomes

Global Digital Product Manager - Account Servicing at HSBC, Sep 2022 - Jul 2025 · 2 yrs 11 mos, Pune District, Maharashtra, India, • Owned central enabler platform supporting multiple value streams • Scaled delivery capacity 4x ($320K → $1.3M annually) through demand forecasting and pod scaling • Delivered $350K–$400K per quarter, accelerating dependent initiatives • Eliminated cross-team bottlenecks and improved enterprise delivery efficiency • Built structured intake and prioritization framework

Digital Market Activation Manager - HSBC UK Market at HSBC, Sep 2021 - Sep 2022 · 1 yr 1 mo, Pune District, Maharashtra, India

Consultant at EY, Oct 2020 - Sep 2021 · 1 yr, Mumbai, Maharashtra, India

Associate Consultant at EY, Aug 2019 - Sep 2020 · 1 yr 2 mos, Mumbai Area, India

Analyst at EY, Jul 2018 - Jul 2019 · 1 yr 1 mo, Mumbai, Maharashtra, India

Application Devlopment Associate at Accenture, Oct 2017 - Jul 2018 · 10 mos, Mumbai, Maharashtra, India

Education

Bachelor of Technology - BTech, Information Technology, Narsee Monjee Institute of Management Studies, Mumbai

12th, Science, Bhartiya Vidya Bhavans Vadodara