Headline

Technical Support & ERP Support Professional | 6+ Years Experience | Tally ERP | Customer Support | Troubleshooting....................

About

Experienced Technical Support Professional with 6+ years of expertise in customer support, troubleshooting, issue resolution, and client coordination. Skilled in handling customer queries through calls, emails, and remote support while ensuring timely issue resolution and high customer satisfaction. Familiar with ticketing systems, CRM tools, and remote troubleshooting processes. Currently seeking international opportunities in Technical Support, SaaS Support, IT Helpdesk, Customer Success, and Application Support roles across Europe and remote international companies.

Location

Delhi

Work experience

Technical Support Specialist at Takneeki.Inc, Jan 2025 - Present · 1 yr 6 mos, India, Resolved 60+ customer issues daily through calls, emails, and remote support. Coordinated with banking teams for transaction-related issue resolution. Improved customer response efficiency by 30%. Assisted customers with software onboarding and troubleshooting. Maintained SLA compliance and customer satisfaction standards.

Technical Support Executive at Marg ERP, Jul 2022 - Jan 2025 · 2 yrs 7 mos

Customer Service Specialist at Marg ERP, Jul 2022 - Jan 2025 · 2 yrs 7 mos

Education

Bachelor of Commerce - BCom, Accounting, Delhi University