Headline

Associate Director - Program Management at Zepto

About

I am a strategy and operations professional with 5+ years of experience driving large-scale business transformations across supply chain, logistics, and ecosystem development. An MBA graduate from IIM Mumbai, I specialize in analytics-driven problem solving, structured decision making, and cross-functional leadership. At Flipkart, I have led national programs such as Same-Day Delivery, multi-vendor networks, and luxury supply chain scale-up, delivering multi-crore impact through cost optimization, automation, loss reduction and process redesign. My work spans building scalable frameworks, strengthening vendor ecosystems, and enhancing customer-centric models that balance speed, reliability, and cost. I thrive at the intersection of strategy and execution translating complex problems into actionable solutions, influencing senior stakeholders, and enabling sustainable growth. Passionate about solving challenging business problems, I bring a consulting mindset with proven experience in scaling innovation and driving measurable impact.

Location

Pune

AI stack

claude code

gemini

perplexity

Canva Magic Studio

ChatGPT

Microsoft Copilot

Work experience

Associate Director - Program Management at Zepto, Aug 2026 - Present · 3 mos, Bengaluru, Karnataka, India, Assets Management: Planning, procurement & Management of {IT & Non-IT} Assets New Projects: New process implications & Program management of new initiatives. Supply chain Loss Reduction: Loss reduction in Fresh & FMCG goods transport

Manager: Strategy, Planning & Operations - 3PL (Partner channel) at Flipkart, Jun 2024 - Aug 2026 · 2 yrs 3 mos, Bengaluru, Karnataka, India, - Leading capacity planning & allocation strategy across multiple 3PL partners, ensuring optimal capacity mix to balance speed, SLA adherence, reliability, and supply chain cost efficiency. Build data-driven allocation & capacity models to forecast demand & ensure adequate 3PL capacity across First-mile & Last-Mile operations - Drove strategic partner management by leading contract negotiations, managing C-level relationships, & executing long-term collaboration strategies to align vendor performance with Flipkart’s growth objectives. - Program managed Same-Day Delivery from concept to national scale across 21 cities, contributing 13% of fulfilment network load & driving 300% growth during peak events (~1.8L shipments/day); expanded pin code coverage via innovative cutoff, infra, & ratecard strategies - Built & scaled a multi-vendor ecosystem across fulfilment, marketplace, & high-value product supply chains, strengthening partner diversity, optimizing allocation frameworks, & enhancing serviceability, speed, & SLA reliability in line with long-term 3PL strategy - Drove structural cost optimization across supply chain operations by redesigning networks, migrating SKUs to large-parcel models basis cost simulations, implementing API-driven weight verification system, RVP smart checks rollout, strengthening recovery & dispute resolution processes - Built a secure logistics model for fine jewelry & luxury products by onboarding specialized 3PL partners, instituting serialized tamper-proof packaging with vendor liability frameworks; expanded serviceability nationwide, enabled air-mode deliveries, integrated E-waybill compliance, & video monitoring systems to reduce theft, fraud, & loss exposure; unlocking ~₹600Cr annual revenue - Strengthened seller escalation management via achieving high resolution rates & improving 48-hour closure performance to 95% - Implemented lat-long and alternate contact manifestation with vendor to improve delivery accuracy & customer trust

Management Trainee at Flipkart, Jun 2023 - Jun 2024 · 1 yr 1 mo, Noida, Uttar Pradesh, India, ReCommerce Transformation: - Redesigned & integrated ReCommerce & refurbishment workflows, delivering ~₹5Cr annual manpower savings and boosting factory productivity by 24% through automation and standardization. - Led recommerce process improvements, applying process mapping & time-motion studies to identify operational bottlenecks & remove non value added activities - Executed store reforms via inventory analysis, improving spares availability, reducing part await time, & reducing manpower by 36% - Designed product framework to reduce forecasting variations; aligned sourcing & spare procurement teams to reduce forecasting variations within 30% to save ₹85L cost annually Last-Mile Reach & Reliability: - Scaled low-cost Kirana and Xpress Reach models to expand tier-3 city coverage across 700+ pin codes, improving last-mile reach and customer experience. - Redesigned geofencing logic and density-based hub clustering algorithms, enhancing sorting efficiency and reducing mis-routes significantly - Managed partner performance as Key Account Manager, maintaining SLAs, escalations, & callouts to ensure service excellence

Summer Intern at Flipkart, Apr 2022 - Jun 2022 · 3 mos, Bengaluru, Karnataka, India, Worked as a Supply chain Intern in Large - Line haul team. Project: Mapping of end to end process of Large NFBF shipments & reduce losses in supply chain. - Diagnosed supply chain inefficiencies by performing value stream mapping and gap analysis of first‑mile pickup and return processes, uncovering root causes of losses in the marketplace model. - Designed and implemented process & tech improvements by eliminating 5+ bottlenecks, and drafting SOPs for shipment reconciliation; strengthening reliability and reducing seller payout claims. - Delivered measurable impact through strategic interventions such as Open Box Delivery for large NFBF shipments across 8+ verticals, reducing reverse pickups by 42.7% and lowering Seller Protection Fund payouts by 8.8%.

Production Engineer at Fluorotech Engineering Works, Sep 2019 - Mar 2021 · 1 yr 7 mos, Vasai, Maharashtra, India, - Managed plant performance across OEE, yield, and cycle time KPIs, stabilizing production output and improving delivery reliability - Developed a production schedule & resource allocation plan to enhance process efficiency to ensure on time delivery to customers - Implemented 5S and process improvements through process mapping, increasing production yield & reducing lead time by 15%

CAM Engineer- Graduate Trainee at Seco Tools, Aug 2018 - Aug 2019 · 1 yr 1 mo, Pune Division, Maharashtra, India, - Led global optimization initiatives across plants in India, US, Germany, & China, standardizing cutting solutions for 50+ products - Drove horizontal deployment & standardization of 80 high-volume products, resulted in 600+ man & machine hours saving annually - Implemented automation and SOPs (templates, NX12 macros) to cut programming time by 30% and eliminate manual setup errors

Education

PGDIM, Business Administration, Management, supply chain & operations, Indian Institute of Management Mumbai

Bachelor of Engineering - BE, Mechanical Engineering, Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering