Headline

Senior Analyst at HGS - Hinduja Global Solutions

About

Data Scientist with strong math background experience in predictive modelling, data processing, and data mining algorithms to solve challenging business problems. Involved in Python open source community and passionate about deep reinforcement learning. Strong knowledge of Big Data Technologies like Hadoop and Spark.

Location

Pune District

Work experience

Senior Analyst at HGS - Hinduja Global Solutions, Dec 2021 - Present · 4 yrs 6 mos, Bengaluru, Karnataka, India, Experienced SAP Qualtrics EX/CX platform specialist with expertise in designing and managing Annual Employee Satisfaction (ESAT) surveys and operational dashboards using Qualtrics and Power BI. I partner with global business stakeholders to leverage technology that provides valuable insights into talent sentiment, beliefs, and emotions. Adept at survey design, dashboard creation, change management, and user support, I ensure seamless execution and optimal system performance. Proven ability to facilitate governance meetings, resolve operational challenges, maintain compliance, and provide tool-related support, while delivering actionable insights through comprehensive reporting. Key Expertise: Survey Design & Management: Expertise in designing and modifying ESAT surveys on SAP Qualtrics with functional QA/QC before launch. Skilled in enhancing dashboards for improved data visualization. Operational Support: Address end-user issues related to Qualtrics surveys, delivering timely solutions. Collaborate with system support to resolve technical issues and ensure smooth operations. Governance & Stakeholder Management: Provide technical support during weekly governance meetings with global stakeholders, ensuring clear documentation of decisions and action points for continuity. Compliance & Role Management: Oversee role-based access controls, creating and modifying roles while maintaining confidentiality and adherence to compliance standards. Reporting & Analytics: Generate weekly, monthly, and ad-hoc reports for lifecycle surveys, offering insights into performance and employee satisfaction. System Monitoring & Issue Resolution: Regularly monitor system performance, identifying and resolving issues proactively to ensure uninterrupted workflows.

Global HR Intern at HGS - Hinduja Global Solutions, Jul 2021 - Nov 2021 · 5 mos, Bangalore Urban, Karnataka, India

Education

PG Deploma, Data science, Manipal Academy of Higher Education

Bachelor of Engineering, Mechanical Engineering, Dr Babasaheb Ambedkar College of Engineering and Research, Wanadongri