Headline

Engineering @Blitz

Location

Bengaluru

AI stack

claude code

claude

gemini

obsidian

Work experience

Software Engineer at Blitz, Jun 2024 - Present · 2 yrs 4 mos, Built and scaled a real-time Rider Support & Ticketing System implementing live chat APIs, ticket lifecycle management, agent workflows, and distributed messaging infrastructure that reduced ticket resolution time by ~85% (45 min → 5 min). Engineered backend APIs, real-time communication pipelines, and operational tooling including ticket assignment, transfer workflows, priority tagging, internal notes, and workload management, improving support visibility, SLA adherence, and agent productivity at scale. Built KYC verification system, driving 100% rider verification adoption and enabling a compliance-ready foundation for multi-city scale; led a data-driven funnel redesign that improved conversion by 36%, reduced KYC completion time by ~3 minutes per rider, and cut drop-offs from ~30% to ~9%. Built rider referral platform, including referral generation, one-tap sharing, and a deferred deep-link attribution system resilient to app installs and cold starts, enabling a scalable organic acquisition channel; architected the referral engine as a modular, decoupled system with channel-agnostic smart links across WhatsApp, SMS, and social platforms, driving higher onboarding completion rates and faster first-delivery activation among referred riders while reducing dependency on paid acquisition channels.

Software Engineer Intern at Blitz, Jan 2024 - May 2024 · 5 mos, • Owned the end-to-end UI of an NDR bulk upload tool in React, enhancing user experience. • Developed a dynamic column-mapping engine to streamline client spreadsheet uploads, saving hours of manual reformatting. • Integrated WebSockets for real-time validation and error reporting, enabling self-service error correction.

Education

Bachelor of Technology - BTech, Maharaja Agrasen Institute Of Technology, Delhi