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Shubham Johari

Designing GEN AI products and Analytics for AI

Bengaluru

7+ years of work experience

ServiceNow
Sep 20251 yrPresent

Bengaluru

Designing Analytics for AI and admin workflows for monitoring AI quality, usage, and business impact Integrating analytics with Now Assist Center, Platform Analytics (PAR), Knowledge Graph, Skill Kit, and Data Assets Exploring conversational and agent‑driven UX, where analytics actively participate in admin decision‑making Driving competitive benchmarking and evaluation frameworks to inform product strategy and adoption Creating executive‑ready narratives, dashboards, and design artefacts that connect AI performance to business outcomes
SAP Labs India
Jan 20249 mosSep 2024

Bengaluru, Karnataka, India

As part of SAP's Fellowship program, I'm currently participating in an ongoing collaboration with the Global AI Design team. Our focus lies in shaping Guidelines and Patterns within SAP for the FIORI design system. In this capacity, my responsibilities include working on AI components for integration into AI design guidelines and formulating a pattern suitable for organization-wide applications in addressing AI-generated use cases. Moreover, I work closely alongside the research, strategy, and enablement squads to maintain alignment with our vision of a unified Design system for AI patterns. This collaborative effort ensures building cooperative relationships with, listening to, learning from, and supporting SAP teams and designers ​​​​in creating awesome AI experiences that users trust and love.
SAP Labs India
Mar 20223 yrs 6 mosAug 2025

Bengaluru

Worked in the domain of Quality management applications under S/4 HANA, which is SAP's one of the best-selling suites. Responsibilities include taking customer requirements from PO/PM, User research, Validating the mockup with the customer, and delivering the mockups based on Axure and Figma. Apart from Design projects I also volunteer for Design thinking workshops and shadowing any other workshops within the organization.
SAP Labs India
Feb 20202 yrs 2 mosMar 2022

Bengaluru, Karnataka

Responsible for working on one of SAP's core products on Business intelligence. To revamp its overall user experience right from research to usability testing.
Accenture
Jul 20197 mosJan 2020

Mumbai Area, India

Part of the design team in one of Accenture's internal tools where I was responsible for revamping the existing experience of the application. Data visualization for the dashboard and administrator-related applications.
SAP Labs India
Feb 20195 mosJun 2019

Bengaluru Area, India

Webonise
May 20183 mosJul 2018

Pune, Maharashtra, India

worked on the conceptualisation part of Enterprise dashboard system and ticketing system, wireframing and designing user interface of the product.

Shubham’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
kimi
kimi
openai
openai
claudecode
claudecode

Education

MIT Institute of Design

M. DES, UX designing

MIT Institute of Design

20172 yrs2019
Bharati Vidyapeeth

Bachelor's degree, Electrical and Electronics Engineering

Bharati Vidyapeeth

20113 yrs2014

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Headline

Designing GEN AI products and Analytics for AI

About

Senior Product Designer | AI Analytics & Admin Experiences My work spans evaluation‑driven analytics, admin dashboards, and conversational AI experiences—helping teams monitor AI assets, diagnose issues, and make confident decisions across complex systems. I collaborate closely with PM, engineering, and analytics teams to translate abstract AI metrics into clear, actionable insights for real‑world admin workflows. Key areas of focus include: 1. Designing AI Analytics dashboards and admin workflows for monitoring AI quality, usage, and business impact 2. Integrating analytics with Now Assist Center, Platform Analytics (PAR), Knowledge Graph, Skill Kit, and Data Assets 3. Exploring conversational and agent‑driven UX, where analytics actively participate in admin decision‑making 4. Driving competitive benchmarking and evaluation frameworks to inform product strategy and adoption 5. Creating executive‑ready narratives, dashboards, and design artefacts that connect AI performance to business outcomes I care deeply about clarity, evaluability, and trust in AI systems, and enjoy turning complex signals into experiences that feel intuitive, transparent, and actionable.

Location

Bengaluru

AI stack

claude code

claude

gemini

kimi

openai

claudecode

Work experience

Senior Product Designer at ServiceNow, Sep 2025 - Present · 1 yr, Bengaluru, Designing Analytics for AI and admin workflows for monitoring AI quality, usage, and business impact Integrating analytics with Now Assist Center, Platform Analytics (PAR), Knowledge Graph, Skill Kit, and Data Assets Exploring conversational and agent‑driven UX, where analytics actively participate in admin decision‑making Driving competitive benchmarking and evaluation frameworks to inform product strategy and adoption Creating executive‑ready narratives, dashboards, and design artefacts that connect AI performance to business outcomes

Artificial Intelligence Consultant at SAP Labs India, Jan 2024 - Sep 2024 · 9 mos, Bengaluru, Karnataka, India, As part of SAP's Fellowship program, I'm currently participating in an ongoing collaboration with the Global AI Design team. Our focus lies in shaping Guidelines and Patterns within SAP for the FIORI design system. In this capacity, my responsibilities include working on AI components for integration into AI design guidelines and formulating a pattern suitable for organization-wide applications in addressing AI-generated use cases. Moreover, I work closely alongside the research, strategy, and enablement squads to maintain alignment with our vision of a unified Design system for AI patterns. This collaborative effort ensures building cooperative relationships with, listening to, learning from, and supporting SAP teams and designers ​​​​in creating awesome AI experiences that users trust and love.

User Experience Design Specialist at SAP Labs India, Mar 2022 - Aug 2025 · 3 yrs 6 mos, Bengaluru, Worked in the domain of Quality management applications under S/4 HANA, which is SAP's one of the best-selling suites. Responsibilities include taking customer requirements from PO/PM, User research, Validating the mockup with the customer, and delivering the mockups based on Axure and Figma. Apart from Design projects I also volunteer for Design thinking workshops and shadowing any other workshops within the organization.

User Experience Design Associate at SAP Labs India, Feb 2020 - Mar 2022 · 2 yrs 2 mos, Bengaluru, Karnataka, Responsible for working on one of SAP's core products on Business intelligence. To revamp its overall user experience right from research to usability testing.

User Experience Designer at Accenture, Jul 2019 - Jan 2020 · 7 mos, Mumbai Area, India, Part of the design team in one of Accenture's internal tools where I was responsible for revamping the existing experience of the application. Data visualization for the dashboard and administrator-related applications.

UX Design Intern at SAP Labs India, Feb 2019 - Jun 2019 · 5 mos, Bengaluru Area, India

UX intern at Webonise, May 2018 - Jul 2018 · 3 mos, Pune, Maharashtra, India, worked on the conceptualisation part of Enterprise dashboard system and ticketing system, wireframing and designing user interface of the product.

Education

M. DES, UX designing, MIT Institute of Design

Bachelor's degree, Electrical and Electronics Engineering, Bharati Vidyapeeth

Public links

shubhamjohari.in: https://shubhamjohari.in/