Headline

Technical Solution Manager @ Microsoft | Solution Architect & Engineering Leader | Dynamics 365, Power Platform, Azure | Driving AI & Agentic Transformation | Program & Delivery Leadership

About

Technical leader with 9+ years of experience designing and delivering enterprise-scale solutions across Dynamics 365, Power Platform, Azure, and AI. Currently at Microsoft, operating across solution architecture, engineering delivery, and program execution. Experience includes driving digital transformation by architecting and building scalable, secure, and automated solutions. This involves integrating Power Platform, Copilot Studio, and Azure with advanced AI capabilities to develop intelligent systems that streamline operations, improve compliance, and increase business efficiency. Strong focus on applying AI within low-code and no-code environments to enable teams to scale productivity and innovation. Core expertise includes data modelling, integration architecture, environment strategy, and enterprise security design. Solutions are extended using Azure services such as Functions, Logic Apps, and API Management to support high-volume, cross-system integrations. Prior experience includes leading development teams, establishing engineering standards, driving code quality, and managing CI/CD and release strategies across environments. Experience spans teams from focused pods to 20+ engineers, with emphasis on scalability, reliability, and maintainability. Strong experience in end-to-end delivery and program execution, including planning, estimations, stakeholder management, RFP and pre-sales contributions, and roadmap alignment to business goals. Current focus is on AI and agentic transformation, leveraging Copilot Studio, Azure AI Foundry, and M365 Copilot agents to build intelligent systems that move beyond traditional automation and improve enterprise workflows. Work sits at the intersection of architecture, engineering, and delivery, bringing together design, execution, and measurable business impact.

Location

Bengaluru

AI stack

cursor

claudecode

Work experience

Technical Solution Manager at Microsoft, Jun 2025 - Present · 1 yr 3 mos, Bengaluru, 1. Lead the architecture and delivery of enterprise-scale solutions across Dynamics 365, Power Platform, and Azure for internal business operations 2. Design secure and scalable systems covering data modelling, integration patterns, environment strategy, and enterprise security architecture 3. Build and integrate intelligent solutions using Copilot Studio, Azure AI Foundry, and M365 Copilot agents to enable AI-driven and agentic workflows 4. Drive digital transformation by automating business processes and improving efficiency, compliance, and operational scalability 5. Architect and implement high-volume integrations using Azure services (Functions, Logic Apps, API Management) and REST-based patterns 6. Own end-to-end delivery across architecture, design, and execution, working closely with stakeholders to align solutions with business outcomes 7. Define and enforce architecture and engineering standards across solutions, ensuring scalability, reliability, and maintainability 8. Contribute to program execution including planning, estimations, and roadmap alignment for ongoing initiatives

Senior Consultant at Deloitte, Jul 2022 - Jun 2025 · 3 yrs, Bengaluru, Karnataka, India, 1. Led a comprehensive project for a client in the US healthcare sector, managing all stages from inception to successful implementation, significantly enhancing client satisfaction. 2. Managed multiple key modules of a program for a US-based healthcare client, ensuring successful project completion and improved client satisfaction. 3. Served as a Power Platform subject matter expert, designing, architecting, and developing solutions using Dataverse, Power Pages, Power Platform, and Azure Cloud Services such as Key Vault, App Service, Web Jobs, Azure Functions, and Azure Logic Apps. 4. Partnered with cross-functional teams and stakeholders to identify client requirements and translate them into effective technical solutions. 5. Led and mentored a team of 20+ developers, conducting thorough code reviews to ensure quality and adherence to coding standards. 6. Identified areas for improvement to enhance application scalability, performance, and security. 7. Played a key role in project planning, estimations, roadmap planning, staffing, and release management, ensuring smooth task execution and alignment with project objectives. 8. Demonstrated persistent dedication to boosting efficiency and productivity through effective project management. 9. Engaged in the formulation of Request for Proposals (RFPs) and the estimation of project scopes, contributing to successful project acquisition and planning.

Consultant at Microsoft, Feb 2021 - Jul 2022 · 1 yr 6 mos, Bengaluru, Karnataka, India, Project: Automated Visa Processing System Summary: Developed an automated visa processing system for a country (confidential), leveraging Microsoft Power Apps Portals, Microsoft Dynamics CRM, and Power Platform integrated with Azure. The system is designed to be highly configurable, enabling it to process different types of visas, such as Tourist, Visitor, and Employment, with minimal configuration and no manual intervention. It also incorporates multiple third-party integrations essential for visa verification. Key Responsibilities: 1. Technical Leadership: Spearheaded the implementation of an automated visa processing system for a public sector client, utilizing Dynamics CRM, Power Platform, and Azure. 2. Best Practices and Methodologies: Applied industry best practices and methodologies to enhance the customization and functionality of the application. 3. Orchestration and Integration: Designed and developed an Orchestration and Integration Engine, overseeing 20+ seamless integrations with external third-party systems through Dataverse APIs. 4. Team Leadership: Led the offshore technical delivery team, fostering effective collaboration and communication, and conducted comprehensive code reviews to uphold high-quality standards. 5. Deployment and Release Management: Directed the execution of deployment strategies, including version control and automation (CI/CD), and managed the release management processes to ensure smooth and efficient system updates. Outcomes: The automated visa processing system significantly enhanced efficiency and accuracy, reducing manual intervention and errors. Seamless integration with over 20 third-party systems ensured reliable and timely visa verification. Additionally, effective deployment strategies and high-quality standards led to smooth system updates and high client satisfaction.

Engineer - Microsoft Dynamics 365 at Indegene, Oct 2019 - Feb 2021 · 1 yr 5 mos, Bengaluru Area, India, Project: Omnipresence CXM Platform Summary: Omnipresence CXM Platform is a cutting-edge customer engagement transformation solution designed specifically for the life sciences industry. This joint venture between Indegene and Microsoft leverages the power of leading technologies like Microsoft Dynamics, Azure, Power BI, Data Analytics and Microsoft Office to deliver modern, omnichannel, and personalized experiences for healthcare providers, business partners, patients, and other key stakeholders. Key Responsibilities: As a Software Engineer, I played a crucial role in shaping this innovative Product by: 1. Tailoring Microsoft Dynamics: Configured and customized Dynamics 365 to seamlessly align with the unique needs of life sciences organizations. 2. Building Dynamic Functionality: Developed custom business logic through plugins and workflows, and enhanced user interactions with client-side JavaScript scripting. 3. Empowering Automation: Utilized Power Platform capabilities (Power Automate, AI Builder, Power Virtual Agent) to automate processes and streamline workflows. 4. Facilitating Seamless Data Migration: Implemented SSIS packages to ensure smooth data migration from disparate systems into the unified platform. 5. Integrating Azure: Connected and leveraged Microsoft Azure capabilities to augment the platform's functionality and scalability. 6. Boosting Marketing Efforts: Successfully implemented the Microsoft Dynamics 365 Marketing app to drive targeted and effective marketing campaigns. Outcomes: Through my contributions, contributed to Omnipresence CXM Platform empowering healthcare manufacturers to modernize their customer engagement strategies, enhance brand loyalty, and achieve significant business impact.

Associate Consultant at Capgemini, Jan 2019 - Oct 2019 · 10 mos, Bengaluru Area, India, Project: Global Implementation of Microsoft Dynamics 365 CRM for Case Management & Customer Support for a Leading Pharmaceutical Company (confidential) Summary: Successfully implemented a global Microsoft Dynamics 365 CRM solution for a major pharmaceutical company to streamline their case management and customer support operations. Analyzed requirements, designed, developed, and deployed tailored CRM modules, driving enhanced efficiency and business value. Key Responsibilities: 1. Requirements Analysis & Solution Design: Conducted in-depth analysis of client needs, designed flexible CRM solutions to meet specific business objectives. 2. Development & Implementation: Developed custom CRM applications, leveraging Dynamics 365 configuration and customization capabilities. 3. Module Expertise: Implemented Sales, Service, and Marketing modules to optimize key business processes. 4. Data Migration: Seamlessly migrated data from legacy CRM systems to Dynamics 365 for smooth transition. 5. Technical Expertise: Utilized Plugins, Integration, JavaScript, Workflows, Email Templates, and Business Rules for advanced functionality. Outcomes: Improved case management efficiency and reduced resolution times. Enhanced customer support interactions and satisfaction. Streamlined workflows and increased operational transparency. Scalable and integrated platform for future growth.

Senior Software Engineer at Capgemini, Jan 2018 - Dec 2018 · 1 yr, Bengaluru Area, India

Software Engineer at Capgemini, Dec 2016 - Dec 2017 · 1 yr 1 mo, India

Education

Bachelor of Technology (B.Tech.), Electrical Engineering Technologies/Technicians, Poornima college of engineering

Senior Secondary, Science, kendriya vidyalaya