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Shubham Gaur

Team Lead | Project Management | Stakeholder Management | Operations & Business Analyst | Platform Management

Greater Ahmedabad Area

5+ years of work experience

Sep 202510 mosPresent

Ahmedabad, Gujarat, India

Dylikro Store is an e-commerce platform focused on delivering curated products to customers efficiently and effectively, where I work as an Assistant Manager and helped launch the platform, contributing to overall business strategy and operations, with the following roles and responsibilities:- 1. Applied data insights to optimize sales and marketing effectiveness, resulting in a 75% increase in conversion rates and a 55% improvement in user experience over 6 months, driving desired business results. 2. Spearheaded market research, product curation, and supplier partnerships to define e-commerce strategy, establishing offerings and driving business direction using Data Analysis and Proficient with MS Office skills.
AI CERTs
Feb 20242 yrs 3 mosApr 2026

Gandhinagar, Gujarat, India

AI Certs® crafts top-tier AI and Blockchain certifications, embodying both knowledge and mastery. Adhering to ISO 17024:2012, we assure global recognition and quality. Our global team focuses on fostering the next tech leaders, and we're devoted to bridging market demands with specialized skills, Where I work as an Moodle Administrator with following roles and reasonability:- 1. Streamlined content lifecycle across 11+ platforms, upholding integrity in dev, QA, and live environments to ensure accuracy and consistency while meeting ANAB, WCAG, data storage, and multilingual compliance. 2. Spearheaded 5 cross-functional teams to deploy 4+ critical projects, overcoming complex integration challenges through enhanced data reporting and communication, resulting in a 30% reduction in deployment time. 3. Enhanced LinkedIn Testimonials by updating images and CTAs across dev/live sites, achieving 95%+ content accuracy over 5 months. 4. Addressed 1500+ critical website bugs across display, functionality, and UI elements over 24 months, improving task completion rates by 95%. 5. Launched 75+ new courses and 200+ distinct pricing structures, including tiered bundles and coupons, resulting in a 50% increase in new user acquisition and a 75% uplift in average revenue per user within the first 8 months. 6. Enhanced user experience by streamlining account management and performing bulk enrolments, resolving 85+ critical website bugs only (Learning Management Site) LMS site and improving task completion by 60%.
InterviewGod
Dec 20252 mosJan 2026

Bengaluru, Karnataka, India

At InterviewGod.ai, I contribute to scaling an AI-powered hiring platform as a Business Strategy Specialist, focusing on growth strategy, client engagement, and strategic partnerships. Having the following roles and reasonability:- Resolved inconsistent client engagement by creating a structured outreach workflow, improving follow-up consistency and enabling confident enterprise outreach through competitive analysis of AI hiring tools.
Etech Global Services
Mar 202311 mosJan 2024

Remote

Etech Global Services is a leading enterprise contact center outsourcing provider that combines managed contact center operations, AI-powered quality intelligence through QEval®, and proprietary technology to help enterprises improve agent performance, reduce compliance risk, and lower cost-per-contact, where I contribute as a Business Strategy Specialist, focusing on growth strategy, client engagement, and strategic partnerships, working as a Developer (Business Analyst). Having the following roles and reasonability:- 1. Safeguarded critical business analysis projects by ensuring system uptime, mitigating potential revenue loss from operational disruptions. 2. Ensured 95% LMS uptime by implementing proactive monitoring and ITSM practices to maintain system reliability.
Etech Global Services
Jun 20212 yrs 6 mosNov 2023

Gandhinagar, Gujarat, India

Etech Global Services is a leading enterprise contact center outsourcing provider that combines managed contact center operations, AI-powered quality intelligence through QEval®, and proprietary technology to help enterprises improve agent performance, reduce compliance risk, and lower cost-per-contact, where I contribute as a Business Strategy Specialist, focusing on growth strategy, client engagement, and strategic partnerships, working as a Junior Developer(Moodle Administrator). Having the following roles and reasonability:- 1. Addressed 20+ tickets daily, reducing system downtime by 10% and optimizing Moodle LMS for 750+ users, earning a Recognition & Reward certificate. 2. Streamlined ITSM processes by defining project requirements through stakeholder needs and dev team collaboration, enhancing operational efficiency and earning a Recognition & Reward certificate.
AIEnterprise Inc
Sep 20217 mosMar 2022

Bengaluru, Karnataka, India

AIEnterprise is an end-to-end technology services and solutions company that leverages innovation and modern technology to empower businesses across industries, where I contribute in a strategic capacity, focusing on growth, client engagement, and partnerships, working as a Trainee Engineer. Having the following roles and reasonability:- Mastered Next.js and GraphQL, collaborated with cross-functional coordinated to enhance Retisio project contributions through component updates and debugging, improving code quality and maintainability.

Education

amity University

Master of Business Administration - MBA, Information Technology

amity University

20182 yrs2020
amity University

Master of Engineer and Technology, Automobile/Automotive Mechanics Technology/Technician

amity University

20115 yrs2016

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Headline

Team Lead | Project Management | Stakeholder Management | Operations & Business Analyst | Platform Management

About

Team Lead with over five years of experience across business operations, LMS administration, and digital platform management, working in fast paced environments where process efficiency, system reliability, and stakeholder coordination are critical to daily execution. Currently managing end to end content lifecycle and platform operations across multiple systems, including project deployments, QA validation, bug resolution, and compliance management, while ensuring high uptime, smooth user experience, and consistent delivery across dev and live environments. Known for driving process improvements, resolving high volume system issues, and coordinating with cross functional teams to deliver projects faster, improve platform performance, and maintain operational stability across complex digital ecosystems and large scale user bases.

Location

Greater Ahmedabad Area

Work experience

Assistant Manager at Dylikro, Sep 2025 - Present · 10 mos, Ahmedabad, Gujarat, India, Dylikro Store is an e-commerce platform focused on delivering curated products to customers efficiently and effectively, where I work as an Assistant Manager and helped launch the platform, contributing to overall business strategy and operations, with the following roles and responsibilities:- 1. Applied data insights to optimize sales and marketing effectiveness, resulting in a 75% increase in conversion rates and a 55% improvement in user experience over 6 months, driving desired business results. 2. Spearheaded market research, product curation, and supplier partnerships to define e-commerce strategy, establishing offerings and driving business direction using Data Analysis and Proficient with MS Office skills.

Moodle Administrator at AI CERTs, Feb 2024 - Apr 2026 · 2 yrs 3 mos, Gandhinagar, Gujarat, India, AI Certs® crafts top-tier AI and Blockchain certifications, embodying both knowledge and mastery. Adhering to ISO 17024:2012, we assure global recognition and quality. Our global team focuses on fostering the next tech leaders, and we're devoted to bridging market demands with specialized skills, Where I work as an Moodle Administrator with following roles and reasonability:- 1. Streamlined content lifecycle across 11+ platforms, upholding integrity in dev, QA, and live environments to ensure accuracy and consistency while meeting ANAB, WCAG, data storage, and multilingual compliance. 2. Spearheaded 5 cross-functional teams to deploy 4+ critical projects, overcoming complex integration challenges through enhanced data reporting and communication, resulting in a 30% reduction in deployment time. 3. Enhanced LinkedIn Testimonials by updating images and CTAs across dev/live sites, achieving 95%+ content accuracy over 5 months. 4. Addressed 1500+ critical website bugs across display, functionality, and UI elements over 24 months, improving task completion rates by 95%. 5. Launched 75+ new courses and 200+ distinct pricing structures, including tiered bundles and coupons, resulting in a 50% increase in new user acquisition and a 75% uplift in average revenue per user within the first 8 months. 6. Enhanced user experience by streamlining account management and performing bulk enrolments, resolving 85+ critical website bugs only (Learning Management Site) LMS site and improving task completion by 60%.

Business Strategy Specialist at InterviewGod, Dec 2025 - Jan 2026 · 2 mos, Bengaluru, Karnataka, India, At InterviewGod.ai, I contribute to scaling an AI-powered hiring platform as a Business Strategy Specialist, focusing on growth strategy, client engagement, and strategic partnerships. Having the following roles and reasonability:- Resolved inconsistent client engagement by creating a structured outreach workflow, improving follow-up consistency and enabling confident enterprise outreach through competitive analysis of AI hiring tools.

Developer at Etech Global Services, Mar 2023 - Jan 2024 · 11 mos, Remote, Etech Global Services is a leading enterprise contact center outsourcing provider that combines managed contact center operations, AI-powered quality intelligence through QEval®, and proprietary technology to help enterprises improve agent performance, reduce compliance risk, and lower cost-per-contact, where I contribute as a Business Strategy Specialist, focusing on growth strategy, client engagement, and strategic partnerships, working as a Developer (Business Analyst). Having the following roles and reasonability:- 1. Safeguarded critical business analysis projects by ensuring system uptime, mitigating potential revenue loss from operational disruptions. 2. Ensured 95% LMS uptime by implementing proactive monitoring and ITSM practices to maintain system reliability.

Junior Developer at Etech Global Services, Jun 2021 - Nov 2023 · 2 yrs 6 mos, Gandhinagar, Gujarat, India, Etech Global Services is a leading enterprise contact center outsourcing provider that combines managed contact center operations, AI-powered quality intelligence through QEval®, and proprietary technology to help enterprises improve agent performance, reduce compliance risk, and lower cost-per-contact, where I contribute as a Business Strategy Specialist, focusing on growth strategy, client engagement, and strategic partnerships, working as a Junior Developer(Moodle Administrator). Having the following roles and reasonability:- 1. Addressed 20+ tickets daily, reducing system downtime by 10% and optimizing Moodle LMS for 750+ users, earning a Recognition & Reward certificate. 2. Streamlined ITSM processes by defining project requirements through stakeholder needs and dev team collaboration, enhancing operational efficiency and earning a Recognition & Reward certificate.

Trainee engineer at AIEnterprise Inc, Sep 2021 - Mar 2022 · 7 mos, Bengaluru, Karnataka, India, AIEnterprise is an end-to-end technology services and solutions company that leverages innovation and modern technology to empower businesses across industries, where I contribute in a strategic capacity, focusing on growth, client engagement, and partnerships, working as a Trainee Engineer. Having the following roles and reasonability:- Mastered Next.js and GraphQL, collaborated with cross-functional coordinated to enhance Retisio project contributions through component updates and debugging, improving code quality and maintainability.

Education

Master of Business Administration - MBA, Information Technology, amity University

Master of Engineer and Technology, Automobile/Automotive Mechanics Technology/Technician, amity University