Headline

Product Manager @ ICICI Bank| PMP® Certified |AI/ML Solutions | BFSI & Mobility |Ex- ETO Motors | IIM BG | Seeking PM Roles

About

Most product problems aren't technical — they're about asking the right questions. I'm a Product Manager who sits at the intersection of business complexity and technology — turning messy, ambiguous problems into clean, scalable solutions. At ICICI Bank, I don't just manage products; I build platforms that change how 1,000+ people work every day. Over the past 4 years across BFSI and mobility, I've shipped products that actually move numbers. I led the end-to-end delivery of an enterprise LegalTech platform that saved 600+ man-hours annually, reduced case concentration from 46% to 15%, and processed 6,000+ documents at scale. Before that, I helped grow an EV fleet operation to 85% revenue growth in under a year — by obsessing over data and user feedback. My toolkit spans AI/ML, RPA, Power BI, API integration, and roadmapping — but my real edge is translating what stakeholders want into what engineers can build. I'm now looking for my next PM challenge — ideally in a product-first company where I can work on AI-driven platforms, enterprise SaaS, or fintech at scale. If you're building something ambitious and need someone who can own outcomes, not just outputs, let's talk. View my full resume and work here https://resume-portfolio-hub.emergent.host 🎓 MBA, IIM Bodh Gaya | PMP® Certified 📍 Mumbai → Open to Pune & Remote

Location

Mumbai Metropolitan Region

AI stack

cursor

opencode

Work experience

Senior Manager – Product & Digital Transformation (LegalTech Platforms) at ICICI Bank, May 2022 - Present · 4 yrs 4 mos, Mumbai, Maharashtra, India, Project Management •Oversaw the RFP and solution design while managing project via Gantt-chart, tracking delivery of Litigation Management System, and achieving user adoption across 1,000+ bank employees and 700+ advocates. •Authored and delivered go-live communications and system update briefings to cross-functional teams, ensuring clear understanding of changes, timelines, & operational impacts •Delivered a revamped Document Management System capable of processing over 6,000 documents, guaranteeing scalability and compliance for ICICI Bank users across India. •Built Business Intelligence dashboards using Power BI and Excel, performing data analysis and leveraging reporting tools to deliver litigation-reporting, expense-tracking, and provisioning insights; enabled data-driven analytical decision-making for senior management. •Defined strategic roadmap for lawyer assignment automation, utilizing data-driven insights to reduce case concentration from 46% to 15%. •Conducted market analysis & engaged with vendors to evaluate products & solutions. Designed API Integration flows using API-based connectors to synchronize case, payment, and document data across multiple platforms. Robotics & Automation •Spearheaded Business Process Reengineering and Robotic Process Automation (RPA) initiatives, eliminating manual dependencies and saving 600+ man-hours annually. •Developed and maintained Customized Professional and Court fee calculators, validating transactions more than 15Cr annually •Utilized macro robotics to streamline file retrieval from legacy data storage systems. •Leveraged MS Power Automate to create custom solutions for bulk emailing and mail feedback collection, enhancing operational efficiency.

Assistant Operations Manager at ETO Motors, Jun 2021 - Apr 2022 · 11 mos, -Led last-mile logistics operations for a 130+ EV fleet serving enterprise clients including Amazon, Flipkart, and DHL. -Designed and launched an Excel-based fleet management dashboard for real-time reporting to enable data-driven logistics decisions. -Reduced driver attrition by 15% through user feedback-driven service improvements and app-based tracking features. -Achieved 85% revenue growth within three quarters by spearheading fleet scaling and strategic partner onboarding.

Operation Coordinator at TareZameen Foundation, Aug 2020 - Jan 2021 · 6 mos, -Leading first ever CRM team of TZF with an objective to increase donor retention. -To increase donor engagement work on coin reward program throughout the different phases. -Responsible for data research and lead generation of 2500+ NGO for collaboration.

Operations Intern at Agarwal Packers and Movers, Mar 2020 - Jun 2020 · 4 mos, Pune, Maharashtra, India, - Presented study of household delivery operation using value stream mapping(VSM) through which Analyzed and Suggest recommendations in operation which will reduce the total lead time by 22.81% and increase Activity Ratio by 25.40%. -Develop a fast delivery business plan which takes 59.32% less lead time for service cycle compared to the current state operation in household delivery service.

Education

Master of Business Administration - MBA, Indian Institute of Management Bodh Gaya

Bachelor of Engineering - BE, Mechanical Engineering, St. Vincent Pallotti College of Engineering & Technology