Headline

Product @ Amazon | E-commerce | Fintech | MDI Gurgaon

About

I work on B2C as well as B2B products in complex, independent, and highly ambiguous environment. At Amazon, I own post-purchase services fulfillment, returns, and warranty platforms across customers, brands, and internal teams. The role involves end-to-end ownership of large product areas, spanning customer experience, partner integration, and operational execution. Before Amazon, I was at Paytm, where I worked on both 0→1 and scaled products across payments (Offline & Online) and transit (NCMC + Local travel merchants). This included building new platforms from scratch, taking products live with banks and networks (VISA, RuPay, BBPS), and later scaling them across merchants and cities. I’m an MBA from MDI Gurgaon, one of India’s top management institutes. I specialize in strategy, first-principles problem solving, and customer backward thinking. I started my career at TCS, working on large enterprise systems, which grounded me in how complex systems behave in production. Reach out to me on - pg20shubham_b@mandevian.com

Location

Bengaluru

AI stack

anthropic apis

gemini

kiro

mcp

Amazon Q Developer

Work experience

Product Manager at Amazon, Sep 2024 - Present · 2 yrs, Bengaluru, Karnataka, India, - Building for trust and convenience in post-purchase.

Product Manager - Credit Card Bill Payments at Paytm, Mar 2024 - Sep 2024 · 7 mos, Noida, Uttar Pradesh, India, - Created first-in-the-industry products that significantly improved retention and reduced acquisition costs on credit card bill payments. - Transformed the customer support and Chatbot flows for credit card bill payments - Led initiatives which improved customer experience on application, which impacted funnel conversion.

Product Manager - Transit at Paytm, May 2022 - Feb 2024 · 1 yr 10 mos, Noida, Uttar Pradesh, India, - Created NCMC ecosystem in India from scratch (0 to 1) and transformed the largest transit merchants into NCMC ecosystem - Owned the EDC / POS device portfolio for transit merchants and introduced new devices based on transit use cases. - Created conductor bus ticketing ecosystem (0 to 1) to digitise the conductor ticket booking in India. - Led new product initiatives of introducing VISA payments in transit ecosystem and SoftPOS for recharges / Payments - Led the charter to transform the parking ecosystem in India for Malls and metros.

Strategy Intern at GoodWorker, May 2022 - Jul 2022 · 3 mos, Gurugram, Haryana, India, - Created market entry and user cohort strategy for Goodworker - Competitor benchmarking done against erstwhile competitors - Interviewed the founders and HR heads to spot potential opportunities for Grade C hiring and provided recommendations for the same

Product Management Intern at Freecharge, Oct 2021 - Apr 2022 · 7 mos, Gurugram, Haryana, India, - Competitor benchmarking, market research and user interviews - Recommendations provided for market positioning and creation of new MVP for a new segments

Senior Member at MILE- MDI's Incubation Lab for Entrepreneurship, MDI Gurgaon, Feb 2021 - Mar 2022 · 1 yr 2 mos

Junior Member at MILE- MDI's Incubation Lab for Entrepreneurship, MDI Gurgaon, Oct 2020 - Feb 2021 · 5 mos, India, - Led MDI newsletter initiative and interviewed 5+ startup founders to publish insights for college students. - Led several content creation initiatives

Education

Master of Business Administration - MBA, Finance and Marketing, Management Development Institute, Gurgaon

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering, Bharati Vidyapeeth's college of engineering