Headline

Operations & Banking Enthusiast | Former Operations Manager | Skilled in Process Optimization, Quality Management & Customer Experience

About

I am Shubham Bagade, an MBA candidate at NICMAR University, Pune, specializing in Supply Chain Management and Financial Strategies with over 9 years of professional experience in hospitality and management. My career journey - from operations management in hospitality to banking operations - reflects a strong foundation in process efficiency, service quality, and customer experience. As an intern at the Bank of Maharashtra, I have gained exposure to core banking processes, compliance documentation, and workflow mapping. In my previous role as Operations Manager at SoulKonnect Hospitality LLP, I led multi-department teams, ensured regulatory compliance (FSSAI standards), optimized inventory and supply chain processes, and drove cost-effective operations. I am passionate about using technology and analytics to streamline workflows and improve operational performance. My professional interests lie in: • Operations & Process Optimization • Banking and Financial Management • Lean Six Sigma & Quality Control • Data-Driven Decision Making I am seeking opportunities to contribute to forward-thinking organizations where efficiency, innovation, and strategic growth go hand-in-hand.

Location

Pune Division

Work experience

Summer Intern at Bank of Maharashtra, May 2025 - Jul 2025 · 3 mos, Pune District, Maharashtra, India, Supported customer onboarding, KYC verification, and deposit operations. Assisted in process mapping of cheque clearing and ECS/NACH workflows. Helped in documentation for loan files, CIBIL verification, and compliance reporting. Observed daily branch operations, gaining insights into credit, risk, and customer-relationship processes.

Operations Manager at Soulkonnect Hospitality LLP, Feb 2017 - Jul 2024 · 7 yrs 6 mos, Sion, Maharashtra, India, Oversaw kitchen and delivery operations, maintaining consistent food quality and timely order fulfillment. Implemented SOPs to ensure compliance with FSSAI and hygiene standards. Managed budgeting, financial analysis, and cost optimization. Coordinated supplier relationships to maintain steady supply chains and minimize waste. Led a team of 20+ employees, conducted training, and built a high-performance culture. Utilized digital tools to enhance efficiency and introduced process automation in inventory tracking. Recognized with “Employee of the Month” several times for performance.

Assistant Guest Delight Manager at Jubilant FoodWorks Ltd., Jan 2016 - Nov 2016 · 11 mos, Navi Mumbai, Maharashtra, India, Ensured high service standards and guest satisfaction at store level. Supervised daily operations, handled customer feedback, and implemented quality checks. Assisted in promotions and sales analysis to improve guest engagement and revenue. Recognized with “Certificate of Appreciation” for betterment of organization.

Food And Beverage Assistant at The Ultimate Travelling Camp, Nov 2015 - Dec 2015 · 2 mos, Kohima, Nagaland, India, Delivered consistent guest service excellence in the restaurant operations team. Ensured compliance with hygiene and safety norms. Supported event and menu management, maintaining smooth service flow.

Food And Beverage Assistant at The Ultimate Travelling Camp, Jun 2015 - Oct 2015 · 5 mos, Ladakh, India, Delivered consistent guest service excellence in the restaurant operations team. Ensured compliance with hygiene and safety norms. Supported event and menu management, maintaining smooth service flow.

Food And Beverage Assistant at Deccan Odyssey, Dec 2014 - May 2015 · 6 mos, India, Delivered consistent guest service excellence in the restaurant operations team. Ensured compliance with hygiene and safety norms. Supported event and menu management, maintaining smooth service flow.

Education

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management, NICMAR University

Bachelor's degree, Hotel Management, Catering and Travel Operations, D Y PATIL UNIVERSITY SCHOOL OF HOSPITALITY & TOURISM STUDIES