Headline

E-commerce Entrepreneur | Building Pawmino for Pet Lovers I Global Operations Manager at Amazon | Scaled & Managed Partner Operations across India at OLA Cabs

About

I build operations that work without me in the room. Over 10+ years across Amazon India, Ola, and Tata Sky, I've led cross-functional teams through supply chain overhauls, seller onboarding programs, and SLA-driven logistics networks spanning multiple geographies. At Amazon, I improved operational classification accuracy to 98% and cut partner churn by 20% through structured retention initiatives — not instinct, but data-backed intervention design. My edge: I translate ambiguous business problems into process frameworks that field teams can execute and leadership can measure. I've managed SLAs for high-velocity fulfilment centres, built training infrastructure for 200+ sellers, and run program governance across stakeholders in ops, tech, and category management. Currently building Pawmino for Pet Lovers

Location

Greater Bengaluru Area

Work experience

Founder at Vyom Ventures, Jan 2026 - Present · 8 mos, Bengaluru

Global Operations Manager at Amazon, Aug 2022 - Jul 2025 · 3 yrs, Bengaluru, •Lead the Product Knowledge Classification team, managing a group of over 40 employees to ensure operational excellence. •Partnered with engineering teams for sprint planning, stand-ups, & retrospective using agile methodologies to improve project timelines. •Achieved 98% accuracy in classification processes by identifying and correcting misclassifications. •Directed successful onboarding of two catalogue operation tasks, developing frameworks for risk analysis, workflow optimisation, and audit reporting. •Improved governance processes by identifying critical areas for improvement, resulting in increased stakeholder satisfaction. •Delivered execution-level metrics and process improvement recommendations, driving operational standardisation and efficiency.

Program Manager at Ola (ANI Technologies Pvt. Ltd), Nov 2016 - Mar 2022 · 5 yrs 5 mos, Bengaluru, Karnataka, India, •Spearheaded “Project Saarthi,” reducing partner churn by 20% through effective issue resolution strategies. •Developed assessment protocols for tracking partner performance and vehicle compliance, resulting in a 50% reduction in service time. •Managed end-to-end operations for 2000+ Driver Partners in Mumbai, ensuring regulatory compliance and optimizing communication channels. •Maintained high vehicle availability and reduced high-risk credit outstanding from 20% to 10%.

Regional Trainer at Tata Sky, Aug 2014 - Nov 2015 · 1 yr 4 mos, Mumbai, Maharashtra, India, •Designed and led training programs focused on product knowledge and sales techniques for frontline sales personnel. •Formulated comprehensive training plans, including scope, deliverables, resource allocation, and alignment with Training Needs Analysis (TNA. •Utilized market insights to prioritize training initiatives, driving revenue growth and service excellence. •Implemented performance metrics to continuously evaluate and enhance the effectiveness of training programs.

Regional Trainer at V5 Global Services Private Limited., Sep 2012 - Aug 2014 · 2 yrs, Mumbai Area, India, •Conducting training sessions on Mac and iOS devices, significantly improving sales team performance. •Contributed to the region’s strategic growth, elevating regional rankings from 3rd to 1st place. •Developed and delivered engaging training modules, leading to improved trainee retention and performance.

Education

Master of Business Administration, Information Technology, Savitribai Phule Pune University