Headline

2X Certified ServiceNow Developer | ITSM · ITOM · CMDB · SAM Pro | Discovery & Service Mapping | CSA · CIS-CMDB & CSDM

About

ServiceNow Developer with 2+ years of experience delivering end-to-end implementations across ITSM, ITOM, CMDB, HAM, and SAM Pro in domain-separated MSP and enterprise environments. My work spans configuring Discovery and Service Mapping with clustered MID Server setups, building REST integrations with monitoring tools like LogicMonitor, Auvik, ConnectWise, and NinjaOne, and implementing SAM Pro SaaS License Management from scratch - managing 20,000+ CIs across client domains and resolving 1,000+ duplicate CIs through IRE-based identification and reconciliation rules. I enjoy solving complex platform challenges - whether it's customizing discovery patterns using Pattern Designer, configuring Event Management with alert correlation and flapping detection, or improving CMDB data quality through CI Deduplication Remediator and CI Data Manager.

Location

Nashik

AI stack

deepmind

inception

langsmith

n8n

Work experience

ServiceNow Developer at Aress Software, Jun 2024 - Present · 2 yrs 1 mo, Nashik, Maharashtra, India, Worked across ITSM, ITOM and SAM Pro implementations in domain-separated MSP and enterprise environments. Delivered Discovery and Service Mapping with clustered MID Server setup managing 10,000+ CIs, REST integrations with LogicMonitor, Auvik and NinjaOne managing 20,000+ CIs, and SAM Pro SaaS License Management from scratch for M365, Adobe, Zoom and Webex.

Education

Bachelor of Engineering - BE, Artificial Intelligence, Savitribai Phule Pune University

Science, SNJ Secondary and Higher Secondary School Chandwad