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Shubham Gupta

Regional Service Manager @ Nilkamal Limited | Operation Management

Mumbai

6+ years of work experience

Nilkamal Limited
Dec 20241 yr 7 mosPresent

Mumbai, Maharashtra, India

Managing 26-member field service and assembly team across West Zone Ensuring installation execution within 2.5% cost benchmark. First-level verification and authorization of assembler expense vouchers. Coordinating dispatch, warehouse, and field teams for timely installations. Handling escalations and ensuring TAT compliance
Nilkamal Limited
Dec 20241 yr 7 mosPresent

Lead Regional Service Operations and Installation Management across multiple West Zone locations. Manage and supervise 26-member field workforce including manpower planning, scheduling, and productivity tracking. Achieved 94–96% installation completion rate while maintaining strict cost control within 2.5% OPEX benchmark. Utilize SAP ERP for Sales Order (SO) processing, complaint lifecycle management, and operational documentation. Administer NKL Portal for workforce scheduling, attendance monitoring, leave management, and task allocation. Monitor real-time field activity using check-in/check-out tracking to ensure SLA compliance and operational accountability. Authorize and verify travel expenses, field vouchers, and operational claims prior to finance approval. Coordinate with dispatch, warehouse, and supply chain teams to ensure material readiness and installation planning. Prepare and circulate Work Completion Certificates (WCC) and service closure documentation to stakeholders. Drive escalation management, performance monitoring, and continuous process improvement initiatives.
Amardeep Design
Jul 20245 mosNov 2024

Mumbai, Maharashtra, India

Spearhead the coordination of McDonald's store openings across India, ensuring smooth logistics and installations. - Manage the dispatch process post-Purchase Order (PO) generation and collaborate with project managers to confirm delivery timelines. - Arrange and oversee the installation of furniture at various store locations, ensuring proper setup. - Resolve complaints related to furniture delivery, ensuring timely and satisfactory solutions for clients. - Track work progress and manage data efficiently using Excel, presenting issue resolution reports via PowerPoint.
The Sleep Company
Nov 20221 yr 9 mosJul 2024

Mumbai, Maharashtra, India

Managed customer inquiries and concerns regarding mattresses, chairs, and bed accessories through email. - Handled the 100-night trial return and replacement process, ensuring smooth transactions and customer satisfaction. - Coordinated service requests and arranged technician visits, demonstrating flexibility in resolving escalated issues. - Provided after-sales support, ensuring adherence to company policies for replacements and returns.
Europ Assistance
Nov 20219 mosJul 2022

Mumbai, Maharashtra, India

Delivered roadside assistance services to customers across India, including remote areas. - Utilized Google Maps for customer location tracking and coordinated with vendors for timely service provision. - Arranged technician and towing services, ensuring customer safety and issue resolution.
d2d careers pvt ltd
Aug 20181 yr 9 mosApr 2020

Mumbai, Maharashtra, India

Led the end-to-end recruitment process for life insurance companies, building strong candidate relationships. - Coordinated interview schedules and collaborated closely with clients for seamless recruitmen

Education

Diploma of Education, Pharmacy

Golden college of pharmacy

20203 yrs2023
Arunachal University of Studies (AUS)

Bachelor of Science, Chemistry

Arunachal University of Studies (AUS)

20203 yrs2023

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Headline

Regional Service Manager @ Nilkamal Limited | Operation Management

About

Operations and service management professional with over five years of experience in regional operations, service coordination, and project execution. Currently leading a 26-member field service and assembly team across the West Zone at Nilkamal Limited, ensuring cost-efficient installations within a 2.5% benchmark. Skilled in managing escalations, coordinating between dispatch, warehouse, and field teams, and ensuring TAT compliance. Demonstrates expertise in operation management, service operations, and team leadership, with a focus on structured planning, manpower utilization, and process optimization. Committed to delivering seamless service experiences through effective cross-functional collaboration and meticulous execution. Actively contributes to enhancing operational efficiency and customer satisfaction in a dynamic, multi-location environment.

Location

Mumbai

Work experience

Regional Service Manager at Nilkamal Limited, Dec 2024 - Present · 1 yr 7 mos, Mumbai, Maharashtra, India, Managing 26-member field service and assembly team across West Zone Ensuring installation execution within 2.5% cost benchmark. First-level verification and authorization of assembler expense vouchers. Coordinating dispatch, warehouse, and field teams for timely installations. Handling escalations and ensuring TAT compliance

Service Coordinator at Nilkamal Limited, Dec 2024 - Present · 1 yr 7 mos, Lead Regional Service Operations and Installation Management across multiple West Zone locations. Manage and supervise 26-member field workforce including manpower planning, scheduling, and productivity tracking. Achieved 94–96% installation completion rate while maintaining strict cost control within 2.5% OPEX benchmark. Utilize SAP ERP for Sales Order (SO) processing, complaint lifecycle management, and operational documentation. Administer NKL Portal for workforce scheduling, attendance monitoring, leave management, and task allocation. Monitor real-time field activity using check-in/check-out tracking to ensure SLA compliance and operational accountability. Authorize and verify travel expenses, field vouchers, and operational claims prior to finance approval. Coordinate with dispatch, warehouse, and supply chain teams to ensure material readiness and installation planning. Prepare and circulate Work Completion Certificates (WCC) and service closure documentation to stakeholders. Drive escalation management, performance monitoring, and continuous process improvement initiatives.

Project Manager at Amardeep Design, Jul 2024 - Nov 2024 · 5 mos, Mumbai, Maharashtra, India, Spearhead the coordination of McDonald's store openings across India, ensuring smooth logistics and installations. - Manage the dispatch process post-Purchase Order (PO) generation and collaborate with project managers to confirm delivery timelines. - Arrange and oversee the installation of furniture at various store locations, ensuring proper setup. - Resolve complaints related to furniture delivery, ensuring timely and satisfactory solutions for clients. - Track work progress and manage data efficiently using Excel, presenting issue resolution reports via PowerPoint.

Executive at The Sleep Company, Nov 2022 - Jul 2024 · 1 yr 9 mos, Mumbai, Maharashtra, India, Managed customer inquiries and concerns regarding mattresses, chairs, and bed accessories through email. - Handled the 100-night trial return and replacement process, ensuring smooth transactions and customer satisfaction. - Coordinated service requests and arranged technician visits, demonstrating flexibility in resolving escalated issues. - Provided after-sales support, ensuring adherence to company policies for replacements and returns.

Assistance Coordinator at Europ Assistance, Nov 2021 - Jul 2022 · 9 mos, Mumbai, Maharashtra, India, Delivered roadside assistance services to customers across India, including remote areas. - Utilized Google Maps for customer location tracking and coordinated with vendors for timely service provision. - Arranged technician and towing services, ensuring customer safety and issue resolution.

Executive Recruiter at d2d careers pvt ltd, Aug 2018 - Apr 2020 · 1 yr 9 mos, Mumbai, Maharashtra, India, Led the end-to-end recruitment process for life insurance companies, building strong candidate relationships. - Coordinated interview schedules and collaborated closely with clients for seamless recruitmen

Education

Diploma of Education, Pharmacy, Golden college of pharmacy

Bachelor of Science, Chemistry, Arunachal University of Studies (AUS)