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Shubham Gupta

Customer Support Officer @ IDFC FIRST Bank | Banking, CRM

Hyderabad

3+ years of work experience

IDFC FIRST Bank
Sep 20232 yrs 11 mosPresent

On-site

In my role at IDFC FIRST Bank, I excelled in delivering top-notch customer support to international clients. I resolved account issues and queries with precision, ensuring a high level of professionalism. By managing escalation calls effectively, I contributed to improved customer satisfaction and strengthened relationships through tailored solutions and structured guidance. My collaboration with internal teams further enhanced the efficiency of our support processes.

Education

Institute of Professional Education and Research (IPER), Bhopal

Master of Business Administration, Banking and Financial Support Services

Institute of Professional Education and Research (IPER), Bhopal

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Headline

Customer Support Officer @ IDFC FIRST Bank | Banking, CRM

About

As a Customer Support Officer at IDFC FIRST Bank, I focus on delivering professional and precise solutions to international clients by resolving account issues, addressing queries, and managing escalation calls. My role emphasizes ensuring seamless client experiences and maintaining high customer satisfaction through structured guidance and collaboration with internal teams. With an MBA in Banking and Financial Support Services from the Institute of Professional Education and Research (IPER), I bring core competencies in negotiation, customer relationship management (CRM), and banking. I am committed to fostering strong client relationships, streamlining support processes, and contributing to organizational success through customer-centric solutions.

Location

Hyderabad

Work experience

Customer Support Officer at IDFC FIRST Bank, Sep 2023 - Present · 2 yrs 11 mos, On-site, In my role at IDFC FIRST Bank, I excelled in delivering top-notch customer support to international clients. I resolved account issues and queries with precision, ensuring a high level of professionalism. By managing escalation calls effectively, I contributed to improved customer satisfaction and strengthened relationships through tailored solutions and structured guidance. My collaboration with internal teams further enhanced the efficiency of our support processes.

Education

Master of Business Administration, Banking and Financial Support Services, Institute of Professional Education and Research (IPER), Bhopal

Shubham Gupta - Customer Support Officer in Hyderabad | Tal