---
title: "Shubam Goyal - Product in India | Tal"
description: "Meet Shubam Goyal, Product Leader | Building Intelligent GTM Platform | Solving real-world problems | Ex-Freshworks based in India."
image: "https://tal.club/meet/shubam-goyal/share-image"
---

# Shubam Goyal on Tal

## Headline

Product Leader \| Building Intelligent GTM Platform \| Solving real\-world problems \| Ex\-Freshworks

## About

Product leader with a passion for building and scaling SaaS products that make a meaningful impact\. Over the past ten years, as a startup founder and a team member I’ve had the opportunity to work with incredible teams, contribute to two successful company exits, support an IPO journey, and help a high\-growth startup move closer to unicorn status\.

## Location

India

## Work experience

Product at Aurasell AI, May 2025 \- Present · 1 yr 5 mos, Founding team, Reimagining GTM Stack to build one intelligent platform that replaces all

Manager \- Product Management at Freshworks, Jan 2023 \- May 2025 · 2 yrs 5 mos, Led the development of strategic roadmaps and delivered GenAI\-driven solutions to enhance agent experience and productivity\. Launched automation and routing with omni\-channel support, built a AI native Knowledge Base Management solution for CX, and drove the One Inbox initiative to transform the agent experience\.

Manager \- Product Management at Bizongo, Jan 2022 \- Jan 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, Build Vendor Discovery Platform to streamline onboarding, spearheaded an AI initiative to forecast procurement needs\. Enhanced development processes by overhauling competitive analysis and introducing data\-driven frameworks\. Delivered deeper insights into user behavior, product performance, and feature adoption to enable more informed decision\-making\.

Co\-Founder and Product Head at Hexa \- Acquired by Bizongo, Mar 2019 \- Apr 2022 · 3 yrs 2 mos, Spearheaded the development of an innovative edtech platform, transforming a bootstrapped startup into a market\-validated solution with a comprehensive Learning Management System and Self\-Assessment Platform\. Successfully scaled the team while fostering a culture of innovation and implementing agile methodologies, which ultimately led to the company's acquisition\.

Senior Product Manager at Freshworks, Jan 2017 \- Jan 2022 · 5 yrs 1 mo, Drove innovation in customer support automation by developing a codeless bot builder that simplified bot implementation\. Integrated bots with Freshchat to accelerate product evolution and market expansion\. Led the development of Co\-pilot for Support Agents to improve their operations\.

## Education

Bachelor of Engineering \(B\.E\.\), Electronics and Communication, Thapar Institute of Engineering & Technology

Higher secondary, Metriculation, D\.A\.V Bathinda,Punjab

[View the original profile](https://tal.club/meet/shubam-goyal)

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