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Shubam Goyal

Product Leader | Building Intelligent GTM Platform | Solving real-world problems | Ex-Freshworks

India

9+ years of work experience

Aurasell AI
May 20251 yr 5 mosPresent

Founding team, Reimagining GTM Stack to build one intelligent platform that replaces all
Freshworks
Jan 20232 yrs 5 mosMay 2025

Led the development of strategic roadmaps and delivered GenAI-driven solutions to enhance agent experience and productivity. Launched automation and routing with omni-channel support, built a AI native Knowledge Base Management solution for CX, and drove the One Inbox initiative to transform the agent experience.
Bizongo
Jan 20221 yr 1 moJan 2023

Bengaluru, Karnataka, India

Build Vendor Discovery Platform to streamline onboarding, spearheaded an AI initiative to forecast procurement needs. Enhanced development processes by overhauling competitive analysis and introducing data-driven frameworks. Delivered deeper insights into user behavior, product performance, and feature adoption to enable more informed decision-making.
Hexa - Acquired by Bizongo
Mar 20193 yrs 2 mosApr 2022

Spearheaded the development of an innovative edtech platform, transforming a bootstrapped startup into a market-validated solution with a comprehensive Learning Management System and Self-Assessment Platform. Successfully scaled the team while fostering a culture of innovation and implementing agile methodologies, which ultimately led to the company's acquisition.
Freshworks
Jan 20175 yrs 1 moJan 2022

Drove innovation in customer support automation by developing a codeless bot builder that simplified bot implementation. Integrated bots with Freshchat to accelerate product evolution and market expansion. Led the development of Co-pilot for Support Agents to improve their operations.

Education

Thapar Institute of Engineering & Technology

Bachelor of Engineering (B.E.), Electronics and Communication

Thapar Institute of Engineering & Technology

Higher secondary, Metriculation

D.A.V Bathinda,Punjab

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Headline

Product Leader | Building Intelligent GTM Platform | Solving real-world problems | Ex-Freshworks

About

Product leader with a passion for building and scaling SaaS products that make a meaningful impact. Over the past ten years, as a startup founder and a team member I’ve had the opportunity to work with incredible teams, contribute to two successful company exits, support an IPO journey, and help a high-growth startup move closer to unicorn status.

Location

India

Work experience

Product at Aurasell AI, May 2025 - Present · 1 yr 5 mos, Founding team, Reimagining GTM Stack to build one intelligent platform that replaces all

Manager - Product Management at Freshworks, Jan 2023 - May 2025 · 2 yrs 5 mos, Led the development of strategic roadmaps and delivered GenAI-driven solutions to enhance agent experience and productivity. Launched automation and routing with omni-channel support, built a AI native Knowledge Base Management solution for CX, and drove the One Inbox initiative to transform the agent experience.

Manager - Product Management at Bizongo, Jan 2022 - Jan 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, Build Vendor Discovery Platform to streamline onboarding, spearheaded an AI initiative to forecast procurement needs. Enhanced development processes by overhauling competitive analysis and introducing data-driven frameworks. Delivered deeper insights into user behavior, product performance, and feature adoption to enable more informed decision-making.

Co-Founder and Product Head at Hexa - Acquired by Bizongo, Mar 2019 - Apr 2022 · 3 yrs 2 mos, Spearheaded the development of an innovative edtech platform, transforming a bootstrapped startup into a market-validated solution with a comprehensive Learning Management System and Self-Assessment Platform. Successfully scaled the team while fostering a culture of innovation and implementing agile methodologies, which ultimately led to the company's acquisition.

Senior Product Manager at Freshworks, Jan 2017 - Jan 2022 · 5 yrs 1 mo, Drove innovation in customer support automation by developing a codeless bot builder that simplified bot implementation. Integrated bots with Freshchat to accelerate product evolution and market expansion. Led the development of Co-pilot for Support Agents to improve their operations.

Education

Bachelor of Engineering (B.E.), Electronics and Communication, Thapar Institute of Engineering & Technology

Higher secondary, Metriculation, D.A.V Bathinda,Punjab

Shubam Goyal - Product in India | Tal