Shrutika Lahane profile photo 1 on Tal

Shrutika Lahane

Technical help desk

Pune City

2+ years of work experience

Aexonic Technologies (Payroll: Evision Technolab Pvt Ltd
Aug 20241 yr 11 mosPresent

Provided IT helpdesk support for hardware, software, and network issues. Managed and resolved tickets using tools like Remedy and FootPrints. Delivered remote support via TeamViewer, VNC, and Remote Desktop. Coordinated with engineers, users, and vendors for issue resolution. Maintained service logs, reports, and IT asset inventory. Escalated critical issues and ensured end-to-end resolution with user satisfaction.

Education

Government Polytechnic, Amravati

Master's Degree, Civil Engineering

Government Polytechnic, Amravati

Maharashtra State Board of Secondary and Higher Secondary Education, Pune

High School Diploma

Maharashtra State Board of Secondary and Higher Secondary Education, Pune

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Shrutika Lahane on Tal

Headline

Technical help desk

About

•Actively contribute to boost my professional career and personal growth in the firm •Upgrade my technical aptitude by constantly learning relevant skill set •Demonstrated ability to learn quickly and work well as part of a team or independently as needed, with effective communication across all company levels.

Location

Pune City

Work experience

Technical Help Desk at Aexonic Technologies (Payroll: Evision Technolab Pvt Ltd, Aug 2024 - Present · 1 yr 11 mos, Provided IT helpdesk support for hardware, software, and network issues. Managed and resolved tickets using tools like Remedy and FootPrints. Delivered remote support via TeamViewer, VNC, and Remote Desktop. Coordinated with engineers, users, and vendors for issue resolution. Maintained service logs, reports, and IT asset inventory. Escalated critical issues and ensured end-to-end resolution with user satisfaction.

Education

Master's Degree, Civil Engineering, Government Polytechnic, Amravati

High School Diploma, Maharashtra State Board of Secondary and Higher Secondary Education, Pune

Shrutika Lahane - Technical Help Desk in Pune City | Tal