Headline

Product Owner | AI-Enabled Product Management | Digital Commerce | Customer Experience | Agile Delivery

About

With more than 10 years of overall experience and 9+ years in product management, I have worked across digital commerce, loyalty, healthcare, mobility, community platforms, and consumer products, helping organizations transform business ideas into meaningful customer experiences. My work revolves around understanding customer problems, defining product strategy, translating business requirements into customer journeys and workflows, prioritizing opportunities, and collaborating with cross-functional teams to deliver scalable digital solutions. Over the years, I have worked extensively on product discovery, roadmap planning, requirement gathering, user story creation, acceptance criteria development, release planning, product analytics, stakeholder management, and go-to-market initiatives. Currently, I work as a Product Owner supporting the Zaxbys digital ecosystem across iOS, Android, desktop web, mobile web, and franchise platforms. I collaborate closely with business stakeholders, engineering teams, designers, quality assurance teams, and third-party partners, including Olo, Punchh, Braze, Strapi, Amplitude, Paytronix, and FreedomPay. I am also passionate about using generative AI tools such as ChatGPT, Claude, Notion, Miro, and Figma to accelerate customer journey mapping, workflow design, scenario analysis, requirement documentation, and Agile delivery activities. Areas of expertise • Product strategy • Product discovery • Customer journey mapping • User story creation • Product analytics • Digital commerce • Customer experience • Loyalty and retention • Stakeholder management • Agile delivery • AI-enabled product management "The value is not in what gets built; the value is in what gets used."

Location

Pune District

AI stack

claude

ChatGPT

Figma Make

Napkin AI

Work experience

Product Owner | ZAXBYS Digital Ordering & Loyalty Platform at VRIZE, Oct 2022 - Present · 3 yrs 11 mos, India, Responsibilities: • Translate business requirements into customer journeys, workflows, user stories, acceptance criteria, and release plans. • Collaborate with business stakeholders, designers, developers, QA teams, and third-party vendors. • Manage integrations across Olo, Punchh, Braze, Strapi, Amplitude, Paytronix, and FreedomPay. • Drive product discovery, backlog management, sprint planning, release planning, UAT, and production support activities. • Leverage AI tools such as ChatGPT, Claude, Notion, Miro, and Figma to accelerate journey mapping, scenario analysis, and documentation activities.

Product Manager at Evergreen Club, Mar 2022 - Oct 2022 · 8 mos, India, Evergreen Club is a community-based platform consisting of mobile, web, and administration portals designed to strengthen customer engagement and communication. Responsibilities: • Conducted market research, customer analysis, and competitor benchmarking. • Gathered requirements and translated customer needs into product features. • Created user stories, managed backlogs, and prioritized product initiatives. • Worked closely with business, design, engineering, and quality assurance teams. • Utilized analytics to support data-driven product decisions. • Contributed to go-to-market planning and product launches.

Product Manager - Business and Strategy at Kalyani Studio, Apr 2019 - Mar 2022 · 3 yrs, On-site

Jr. Product Manager - Product Testing and Quality at Kalyani Studio, May 2017 - Mar 2019 · 1 yr 11 mos, Pune District, Maharashtra, India

CAE Engineer at Vaftsy CAE, Oct 2015 - Apr 2017 · 1 yr 7 mos, Pune Area, India, 1. Assist in demonstrating our software solutions to customers 2. Assist in giving technical presentations and leading discussions with customers to answer complex questions relating to the simulation case studies, software application and capabilities

Education

Executive PG Programme in Data Science, Business Analytics, International Institute of Information Technology Bangalore

Master of Engineering - MEng, Mechanical Engineering, Savitribai Phule Pune University