Managed clients’ current and savings bank accounts along with credit card services, ensuring smooth and accurate account management. Assisted customers with fixed deposits and recurring deposits, explaining interest rates and helping them understand interest calculations. Resolved customer queries via phone and email, providing clear and accurate information about account charges, features, and related services. Supported clients seeking credit card loans by guiding them through the application process as part of the backend team. Raised and tracked complaints related to debit cards, credit cards, and accounts, ensuring timely resolution. Delivered high-quality customer service through effective communication and problem-solving in a backend support role