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SHRUTI MEHTA

Working || Mercer Noida

Uttarakhand

7+ years of work experience

Mercer
May 20251 yr 2 mosPresent

Noida

"I am a results-driven Insurance Operations Specialist at Mercer, specializing in Census Management for global health and benefits programs
Marsh Mc Lennan
May 20251 yr 2 mosPresent

• Manage end-to-end insurance operations for the Portugal market, ensuring high accuracy in processing client requests within the European business sector. • Facilitate the full employee benefits lifecycle by executing complex enrollment and disenrollment requests based on specific client requirements. • Utilize specialized platforms including HBB and Jira to track, manage, and resolve service requests, maintaining strict adherence to project timelines. • Maintain rigorous standards in data entry and application processing to support the "Work-Life Balance" initiatives and insurance coverage for Portuguese constituents. • Act as a primary liaison for international clients, translating service requests into actionable tasks to ensure seamless benefit administration. • Consistently processed 100% of insurance cases within the defined Turnaround Time (TAT), ensuring zero service-level agreement (SLA) breaches. • Maintained 100% data accuracy across all enrollment and disenrollment transactions, minimizing errors and ensuring compliance with European insurance regulations. • successfully managing high volumes of requests while maintaining a flawless quality score.
Aditya Birla Capital
Sep 20222 yrs 7 mosMar 2025

Haridwar, Uttarakhand, India

Branch Operations Management: Oversee day-to-day operations of the branch, ensuring smooth functioning of services provided. Manage and monitor team performance to ensure operational goals are met. Ensure all branch activities comply with company policies, industry regulations, and quality standards. Ensure exceptional customer service is provided by the branch team, addressing customer queries and concerns promptly. Handle escalations, resolve customer complaints, and maintain high customer satisfaction levels. Implement customer service processes to improve overall service quality and reduce complaints.
Aditya Birla
Sep 20222 yrs 6 mosFeb 2025

• Branch level Escalation monitoring for Client servicing for claims, policy issuance, cheque/ cheque banking, TDS certificate, commission Enquiry, Renewal processing, Etc. • Claim management and Branch Expenses. i.e. Petty cash, Vendors expenses. • Banking Process – Cash Banking and Cheque banking. • Claim Management – Processing and resolving the Customer Claim Related issues. • Maintaining the Asset for branch, e.g. Cash Vault, Desktop, printer Scanner and Stock Register. • Tactfully handling escalations, grievances and legal compliant. • Always completed my KRA, KPI as prescribed to me.
HDB Financial Services Ltd.
Apr 20195 yrs 7 mosOct 2024

Haridwar, Uttaranchal, India

Recently working at Hdb Financial Company as Credit Relation manager (CRM)
HDB Financial Services Ltd.
Apr 20195 yrs 7 mosOct 2024

Haridwar, Uttarakhand, India

Education

cbse

10th

cbse

cbse

12th

cbse

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Headline

Working || Mercer Noida

About

The Experience that I have had until now is to work both Individually and with Team too . I am looking for a place to achieve my professional goals and develop my career in Creative Environment to develop my skills

Location

Uttarakhand

Work experience

Insurance Specialist at Mercer, May 2025 - Present · 1 yr 2 mos, Noida, "I am a results-driven Insurance Operations Specialist at Mercer, specializing in Census Management for global health and benefits programs

Insurance Specialist at Marsh Mc Lennan, May 2025 - Present · 1 yr 2 mos, • Manage end-to-end insurance operations for the Portugal market, ensuring high accuracy in processing client requests within the European business sector. • Facilitate the full employee benefits lifecycle by executing complex enrollment and disenrollment requests based on specific client requirements. • Utilize specialized platforms including HBB and Jira to track, manage, and resolve service requests, maintaining strict adherence to project timelines. • Maintain rigorous standards in data entry and application processing to support the "Work-Life Balance" initiatives and insurance coverage for Portuguese constituents. • Act as a primary liaison for international clients, translating service requests into actionable tasks to ensure seamless benefit administration. • Consistently processed 100% of insurance cases within the defined Turnaround Time (TAT), ensuring zero service-level agreement (SLA) breaches. • Maintained 100% data accuracy across all enrollment and disenrollment transactions, minimizing errors and ensuring compliance with European insurance regulations. • successfully managing high volumes of requests while maintaining a flawless quality score.

Assistant Manager at Aditya Birla Capital, Sep 2022 - Mar 2025 · 2 yrs 7 mos, Haridwar, Uttarakhand, India, Branch Operations Management: Oversee day-to-day operations of the branch, ensuring smooth functioning of services provided. Manage and monitor team performance to ensure operational goals are met. Ensure all branch activities comply with company policies, industry regulations, and quality standards. Ensure exceptional customer service is provided by the branch team, addressing customer queries and concerns promptly. Handle escalations, resolve customer complaints, and maintain high customer satisfaction levels. Implement customer service processes to improve overall service quality and reduce complaints.

Branch Service Manager at Aditya Birla, Sep 2022 - Feb 2025 · 2 yrs 6 mos, • Branch level Escalation monitoring for Client servicing for claims, policy issuance, cheque/ cheque banking, TDS certificate, commission Enquiry, Renewal processing, Etc. • Claim management and Branch Expenses. i.e. Petty cash, Vendors expenses. • Banking Process – Cash Banking and Cheque banking. • Claim Management – Processing and resolving the Customer Claim Related issues. • Maintaining the Asset for branch, e.g. Cash Vault, Desktop, printer Scanner and Stock Register. • Tactfully handling escalations, grievances and legal compliant. • Always completed my KRA, KPI as prescribed to me.

credit relation manager at HDB Financial Services Ltd., Apr 2019 - Oct 2024 · 5 yrs 7 mos, Haridwar, Uttaranchal, India, Recently working at Hdb Financial Company as Credit Relation manager (CRM)

CREDIT RELATIONSHIP MANAGER at HDB Financial Services Ltd., Apr 2019 - Oct 2024 · 5 yrs 7 mos, Haridwar, Uttarakhand, India

Education

10th, cbse

12th, cbse