Headline

Capgemini | Ex@TCS | FinCrime & Compliance Enthusiast | Customer Operations Specialist | Analytical & Detail-Oriented

About

Consumer-focused professional with 3+ years of experience in operations, financial crime support processes, and email/chat-based service handling for global FMCG clients. Experienced in reviewing customer cases, identifying suspicious patterns, handling escalations, maintaining compliance with process guidelines, and ensuring accurate documentation while delivering quality support within SLA timelines. Currently expanding my skills in areas like SQL, financial crime operations, and analytical problem-solving to transition into more process-driven and analytical roles. Strong interest in risk analysis, compliance, operational excellence, and customer experience improvement. Known for being adaptable, detail-oriented, calm under pressure, and a quick learner with strong interpersonal communication skills. Passionate about continuous growth, learning new technologies, and building a stable long-term career in operations, fintech, or product-based organizations.

Location

Kolkata

Work experience

Associate at Capgemini, Jul 2025 - Present · 1 yr, Kolkata, West Bengal, India

Process Associate at Tata Consultancy Services, Feb 2022 - Nov 2024 · 2 yrs 10 mos, Kolkata, West Bengal, India

Education

DELF A2, French Language and Literature, Alliance française de Bengale

Bachelor's degree, Management, JD women's college Patna