Headline

Sr.Team Member @ADP | Osmania University | Product Support Specialist | SaaS Implementations | Technical Support | Customer Success | Workflow Analysis | SQL | Operational Support

About

Product Support and Implementation Specialist with 3 years and 6 months of experience supporting enterprise SaaS platforms for US-based clients at ADP Hyderabad. Experienced in client implementations, workflow analysis, troubleshooting, operational support, deployment coordination, and cross-functional collaboration in Agile environments. Skilled in supporting customer onboarding, resolving production issues, validating workflows, coordinating deployments, and improving operational efficiency. Worked closely with Engineering, QA, Deployment, and business stakeholders to support enterprise Employee Self-Service (ESS) platforms and ensure smooth customer experiences. Strong experience in SQL-based validation, issue tracking, operational documentation, root cause analysis, and customer support processes. Passionate about solving operational challenges, improving customer adoption, and contributing to customer success through effective collaboration and problem-solving. Technical Skills: SQL, JavaScript, React, HTML, XML, Jira, ServiceNow, Workflow Analysis, Troubleshooting, UAT Support, Deployment Coordination, Operational Support.

Location

Hyderabad

Work experience

Sr Team Member – Product Support / Implementation Support at ADP, Apr 2025 - Present · 1 yr 3 mos, Hyderabad, Telangana, India, • Supported enterprise Employee Self-Service (ESS) SaaS platforms for US-based clients. • Collaborated with Engineering, QA, Deployment, and business stakeholders to support platform operations and customer success initiatives. • Assisted with client implementations, workflow validation, deployment coordination, and operational support activities. • Troubleshot production issues, conducted root cause analysis, and supported issue resolution activities. • Supported UAT validation, issue tracking, deployment verification, and process improvement initiatives. • Worked on SQL-based validation, report verification, and workflow analysis to ensure operational accuracy. • Maintained SOPs, troubleshooting guides, implementation records, and operational documentation. • Supported multiple enterprise client implementations and post-production support activities with minimal operational disruption.

Team Member at ADP, Dec 2022 - Apr 2025 · 2 yrs 5 mos, Hyderabad, Telangana, India

Education

Bachelor of Computer Application, Computer Science, Osmania University, Hyderabad

HSC, Science, Mahesh pu College bidar