Headline

Business Operations and Strategy | Driving Strategic Initiatives | Impacting Growth and Bottomline

About

At Mphasis, as AVP of Business Operations and Strategy, the focus is on driving operational excellence through strategic initiatives and process optimization. By leveraging research skills, management consulting expertise, and a data-driven approach to key performance indicators (KPIs), the team delivers measurable outcomes aligned with organizational goals. With over fourteen years of experience in strategic roles, including positions in CEO and COO offices, contributions span sales strategy, operations management, and customer success. Committed to aligning business strategies with operational efficiency, the mission is to create sustainable value and support impactful growth for the organization.

Location

Bengaluru

AI stack

claude

gemini

Microsoft Copilot

Work experience

AVP - Business Operations and Strategy at Mphasis, Apr 2025 - Present · 1 yr 6 mos

AVP - CEO'S Office - Sales Strategy and Operations at Mphasis, Oct 2022 - Apr 2025 · 2 yrs 7 mos, Bengaluru, Karnataka, India

Strategic Initiatives - CEO's Office at Persistent Systems, Sep 2021 - Oct 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India

Strategy Lead- COO's Office at Brillio, Sep 2019 - Sep 2021 · 2 yrs 1 mo, Bengaluru, Karnataka, India

Customer Success Manager at Brillio, Oct 2018 - Aug 2019 · 11 mos, Greater Bengaluru Area

Assistant Manager-Sales at SunTec Business Solutions, Sep 2016 - Sep 2018 · 2 yrs 1 mo, Bengaluru, Karnataka, India, New logos, Business development Key Responsibilities: - Generate lead and close deals, New Logos: Drive revenue generation for Business through prospecting, qualifying and closing new businesses. - Construct, forecast, and manage sales pipeline via Salesforce CRM. - Wear multiple hats: sales strategy, lead generation, sales rep, and account manager as per requirement - Identify prospect needs, understand business drivers behind requests, and explain the value proposition - Contract and Deal negotiations and closure

Senior Management Trainee- APMEA Presales at HCL Technologies, Jul 2015 - Aug 2016 · 1 yr 2 mos, Noida, Uttar Pradesh, India, • Enabling the sales team to orchestrate complex deals for the APMEA region, across all the major technologies • Interact with the internal teams such as Delivery, Legal and Finance to put up a winning proposal • Key responsibility is to understand the customer’s business requirements and propose IT solutions • Identifying the Win-Theme for the proposal • Assisting the Onshore sales team to handle the Bid Defense • Interacting with new customers and assisting the onsite sales team to prepare an effective sales pitch

Systems Engineer at Tata Consultancy Service, Mar 2010 - Apr 2013 · 3 y 1 mo, Kochi

Education

PGDM, Marketing, Systems, Strategy, Indian Institute of Management Tiruchirappalli

Bachelor of Technology (BTech), Applied Electronics and Instrumentation, Mahatma Gandhi University, Kerala