--- title: "Shreyashi Chakraborty - Associate Director Product Management in Gurgaon | Tal" description: "Meet Shreyashi Chakraborty, AI Product Leader | GenAI Platforms & Consumer Experience at Scale (12M+ Users) | Healthcare & Enterprise SaaS | Driving NPS, Revenue & Cost Outcomes | UnitedHealthGroup | IIM Calcutta | CSPO | Ex-McKinsey based in Gurgaon. AI stack includes hugging face, langchain, and..." image: "https://tal.club/meet/shreyashi-chakraborty/share-image" --- # Shreyashi Chakraborty on Tal ## Headline AI Product Leader \| GenAI Platforms & Consumer Experience at Scale \(12M\+ Users\) \| Healthcare & Enterprise SaaS \| Driving NPS, Revenue & Cost Outcomes \| UnitedHealthGroup \| IIM Calcutta \| CSPO \| Ex\-McKinsey ## About AI Product Leader with 14\+ years of experience building and scaling GenAI‑powered consumer and enterprise platforms in highly regulated environments\. I currently lead AI‑driven product experiences at UnitedHealth Group, serving 12M\+ members across mobile and web\. My work has driven measurable business impact, including: • NPS up to 87 and CSAT consistently >90 • 30% increase in benefit utilization • 12% improvement in member retention • $2\.5M\+ quarterly cost reduction through AI‑led automation My expertise sits at the intersection of: • GenAI & platform strategy \(chatbots, recommendation engines, AI workflows\) • Consumer experience, growth metrics, and adoption • Enterprise‑scale execution across compliance, legal, and security I have launched and scaled 6 large‑scale SaaS products across 14 countries, leading global, cross‑functional teams spanning engineering, UX, data, BI, architecture, and compliance\. I’m passionate about building AI products that are not just innovative,but commercially viable, scalable, and trusted by millions of users\. ## Location Gurgaon ## AI stack hugging face langchain langgraph openai ## Work experience Associate Director Product Management at Optum, Aug 2025 \- Present · 10 mos, Own GenAI platform strategy and roadmap for enterprise AI product\- embedding conversational, agentic, and automation capabilities into customer support and transactional workflows • Scaled production‑grade GenAI platforms achieving 86%\+ adoption, 100% returning users, and $6M\+ in annualized cost savings • Positioned AI as a core business capability, driving NPS improvement \(87–93\), 58% higher resolution rates, and reduced cost‑to‑serve • Delivered $3\.5M\+ cost reduction through GenAI‑driven document automation at enterprise scale • Defined AI success metrics across adoption, experience, reliability, and cost efficiency; ensured 99\.76% uptime via SLA governance • Lead and influence cross‑functional teams across product, engineering, data science, and design; partner with 25\+ senior stakeholders Senior Technical Product Manager at Optum, May 2021 \- Jul 2025 · 4 yrs 3 mos, ● Led product discovery through market & user research, competitive intelligence, A/B tests to design the healthcare & fitness management product ‘One Pass’, securing a user base of 50k\+ users in first 2 qtr ● Implemented agentic AI models for user story creation, unit test & QA automation scripts resulting in a 25% reduction in project delivery time\. ● Orchestrated cross\-functional alignment across senior leadership, UX/UI, engg\., and QA teams, ensuring near 0 defect product within timeline Product Manager at McKinsey & Company, Feb 2019 \- Apr 2020 · 1 yr 3 mos, Gurgaon, Haryana, India, ● Conceptualized & launched platform for Enterprise practices to deploy customizable website and automate portal development and curation  Enabled practice managers across 60\+ practices to launch own customized portals, reducing individual portal development time by 80% ● Built innovative features \(custom webpages framework, chat bot integration with search, recommendation curation engine\) to reduce 30% curation time ● 10K\+ out of nearly 25K employees voluntarily adopted the product within 2 quarters post go\-live Product Owner at AgilityWorks Limited, Nov 2017 \- Jan 2019 · 1 yr 3 mos, Gurgaon, India, ● Developed the order management platform to automate & centralize CRM, Salesforce & order management for Pharma & FMCG clients  Reduced order turnaround time by 50%, salesforce productivity by 30%, orders increased by 25 % & revenue by $2\.5M quarterly ● Enabled geo location activation of order submission by salesforce increasing mandatory self\-visits by 55% & product campaign conversion rates by 15% ● Drove successful product adoption across 7K\+ salesforce & admin users in 8 different countries, assisting clients by training users & building IT support capabilities Lead Business Analyst at HCL Technologies, May 2015 \- Nov 2017 · 2 yrs 7 mos, Gurgaon, India, ● Led digital transformation project of centrally digitalizing telecom site lifecycle management process of 30,000 \+ assets of ATC across 12 countries  Reduced time to revenue by 40% through implementation of COTS product Siterra, established SSOT, reduced site management cost by 34% ● Integrated Siterra with ERP suite for seamless end to end process workflow from acquiring site to billing vendor to operations maintenance increasing process efficiency by 38% ● Led end\-to\-end program implementation from planning, resourcing, budgeting, to onboarding country heads, training users, & product support ● Set up the Business Analysts & QA Analysts team in India, led ISO certification project for American Tower Corporation Centre of excellence Product Specialist at Cognizant Technology Solutions, Feb 2014 \- Mar 2015 · 1 yr 2 mos, • Spearheading a team of 20 persons, as on\-site team lead, delivered the QA project of implementing policy admin software “Ingenium” for streamlining new insurance business, underwriting and policy administration processes for leading insurance company\. • Worked closely with client leaders in analyzing requirements, formulating FRD & SRS, RTM and defining project scope, test plan, test strategy, and risk and contingency plan\. • Owned project planning, project execution, project health monitoring & reporting progress dashboards to stakeholders • Led the UAT project in implementation of the new insurance business product TPP \(The Policy Processor\) for leading Canadian Insurance Company Product Analyst at Cognizant Technology Solutions, Jul 2011 \- Jan 2014 · 2 yrs 7 mos, Kolkata Area, India, • Contributed in requirement analysis, preparation of test strategy & effort estimation\. • Development of high quality test plans and test cases, Requirement traceability matrix \(RTM\), test case review and test lab preparation, reporting and recording testing results following the quality standards, communicating the status of testing and overall test results, defect tracking and test case management systems\. • Preparation of test summary report & other test closure documents with the completion of every release & Weekly status report for client\. • Experience in Functional testing, End to end system testing, Interface testing, Integration testing, Data validation testing, Database testing & Regression testing\. • Core team member of software quality assurance of product – Vantage One for US insurance giant Programmer Analyst Trainee at Cognizant Technology Solutions, Jul 2010 \- Jul 2011 · 1 yr 1 mo, •Responsible for software quality assurance – which included functional testing, integration testing, end to end testing, regression testing, mainframe testing\. ## Education Master of Business Administration, Indian Institute of Management, Calcutta Bachelor of Technology \(B\.Tech\.\), Electrical Engineering, West Bengal University 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