Headline

Operations Manager @ LEO1 | FinTech | Bridging Software Engineering & Operations Lifecycle Management | Tech-Driven Project Logistics, Feature Testing & Data Automation

About

I’m a Software Engineering graduate who loves the operational side of tech—using computer science to automate manual processes, analyze data, and speed up workflows. As the Operations Manager at LEO1 (FinTech), I own our product implementation from scratch. For our large-scale smart card rollout, I managed the entire lifecycle: gathering and cleaning raw data, formatting it for production, aligning major stakeholders like Transcorp and Seshasai, and running the on-campus deployment. Post-launch, I handle user onboarding, explain product benefits, and use my tech skills to troubleshoot system issues with my team. Because of my deep understanding of our product and operations, higher management trusted me with full ownership of our core partner network. I step in to manage our entire network of institutional partnerships, keep key stakeholders aligned, spot critical operational gaps, and introduce solutions that directly drive new business opportunities. When I’m not managing logistics, I run hands-on feature testing and build automation tools using Python, SQL, Power BI, and Excel macros. What I do best: End-to-End Product Implementation, Account & Partner Management, Stakeholder Alignment, Process Automation, and Technical Problem Solving.

Location

Bengaluru

AI stack

antigravity

claude code

claude

gemini

notebooklm

ChatGPT

Work experience

Operations Manager at LEO1, Jan 2026 - Present · 10 mos, Bengaluru, Karnataka, India, As the Operations Manager, I own our end-to-end product implementation and logistics, bridging the gap between our technical capabilities and business growth. End-to-End Implementation: Manage the entire lifecycle of our large-scale smart card rollouts, including raw data collection, data cleaning, production formatting, and final on-campus deployment. Account & Partner Management: Trusted by higher management to take ownership of our core institutional partner network, successfully aligning major external stakeholders like Transcorp and Seshasai for smooth operational delivery. Post-Launch Strategy: Handle user onboarding, conduct product benefit training sessions, and utilize my technical background to troubleshoot system issues alongside the team. Business Growth: Analyze operational workflows within partner institutions to spot efficiency gaps, turning those challenges into new business opportunities. Automation & Testing: Run hands-on feature testing before live product deployments and eliminate manual work by building data automation tools using Python, SQL, Power BI, and Advanced Excel macros.

Customer Success & Operations Intern at LEO1, Sep 2025 - Dec 2025 · 4 mos, Bengaluru, Karnataka, India, Supported daily operations and client onboarding, keeping track of customer success metrics to make sure users had a great experience on the platform. Cleaned and organized internal data across teams to make sure customer service delivery stayed fast and accurate.

Operations Support Intern at Jain (Deemed-to-be University), Jun 2025 - Aug 2025 · 3 mos, Bengaluru, Karnataka, India, I took care of the day-to-day tech support on campus to keep the university's infrastructure and systems running smoothly. My role involved troubleshooting software, network, and system issues for both students and faculty members whenever they faced technical difficulties. Beyond regular support, I also helped train and prepare over 1,300 students to give them the technical skills and confidence they needed to successfully clear their campus placements.

President & Mentor at Tech Council SCSE, Aug 2024 - May 2025 · 10 mos, Bengaluru, Karnataka, India, Chosen to lead the student tech council, where I mentored over 100 engineering students and managed technical events across the campus. Ran the planning and setup for major hackathons, including a 24-hour Inceptrix Hackathon sponsored by DELL, Sttarkel, and IKIGAI. Worked directly with corporate teams to organize a 24-hour hackathon with Honeywell Technology Solutions Lab. Partnered with department heads and school coordinators to support student projects and build a strong tech community on campus.

Tech council Member & School level coordinator at FOSS CLUB, Jul 2023 - Jun 2024 · 1 yr, Banglore

Operations Intern (Clan Chief) at KGEN, Dec 2022 - May 2024 · 1 yr 6 mos, Bengaluru, Karnataka, India, Led and managed an online community group (clan), keeping members engaged and driving performance to hit key group targets. Built a friendly, collaborative team environment to help members connect and improve their daily performance.

Management Team at FOSS CLUB, Nov 2022 - Jul 2023 · 9 mos, On-site

Education

Bachelor of Technology - BTech, Computer Software Engineering, Jain (Deemed-to-be University)

Class 12th-MPBSE, Scholars Public School