Shreyas R profile photo 1 on Tal

Shreyas R

Assistant Manager at U-next

Bengaluru

6+ years of work experience

UNext Learning
Jul 20224 yrs 5 mosPresent

Bangalore Urban, Karnataka, India

> Lead and manage the Learner Experience team, ensuring smooth onboarding, engagement, and support throughout the learner journey. > Drive initiatives to enhance learner satisfaction, retention, and overall program effectiveness. > Collaborate with cross-functional teams to implement process improvements and best practices. > Mentor and guide team members to achieve performance goals and professional growth. > Ensure enrolment, LMS setup, and other application mappings are completed for students before the batch begins. > Complete login formalities and share detailed instruction emails with students prior to the first class. > Send weekly live class emails, including learning plans and class reminders, throughout the course duration. > Provide end-to-end support to students, resolving technical and non-technical queries via email, calls, and chats. > Proactively address student issues, keeping them informed about the status of their queries to build strong relationships. > Ensure all support is delivered within the communicated TAT and strictly monitor ticket metrics to avoid delays. > Maintain adherence to processes and ensure timely completion of all assigned tasks. > Collect survey forms and feedback during and after each semester for all batches. > Follow the escalation process for unresolved cases, ensuring timely resolution and closure. > Monitor semester-wise fee collection and manage student re-registrations across programs. > Track student progress in webinars, tests, exam enrollment, and re-registration. > Maintain comprehensive reports on student enrolment, re-registration, and other relevant metrics. > Identify student promoters within batches and encourage reviews on social media platforms. > Continuously refine methods for monitoring participation, tracking issues, and ensuring timely follow-up.
UNext Learning
Jan 20226 mosJun 2022

Bangalore Urban, Karnataka, India

> Managed inbound and outbound calls to engage and acquire new learners effectively. > Handled support tickets and ensured timely resolution within SLA/TAT. > Managed escalations professionally through email and other communication channels. > Provided technical support and guidance to learners to ensure smooth onboarding and learning experience. > Achieved targets consistently through a results-oriented approach. >Delivered high-quality customer service to enhance learner satisfaction and retention.
UNext Learning
Jun 20217 mosDec 2021

Bengaluru, Karnataka, India

> Customer Relationship Management (CRM): Efficiently manage and maintain client relationships to drive sales and retention. > Leadership: Collaborate with teams and guide peers to achieve sales targets and operational goals. > Sales Management: Handle end-to-end sales processes, from lead generation to deal closure. > Customer Service: Provide exceptional support, addressing queries and resolving issues promptly. > Inbound & Outbound Calls: Engage with potential and existing clients to promote products/services and generate revenue. > Account Maintenance: Manage client accounts, ensuring data accuracy, timely follow-ups, and smooth communication. > Problem Solving: Proactively identify and resolve customer challenges to enhance satisfaction and loyalty.
BYJU'S
Dec 20207 mosJun 2021

Bangalore Urban, Karnataka, India

> Customer Relationship Management (CRM): Efficiently manage and maintain client relationships to drive sales and retention. > Leadership: Collaborate with teams and guide peers to achieve sales targets and operational goals. > Sales Management: Handle end-to-end sales processes, from lead generation to deal closure. > Customer Service: Provide exceptional support, addressing queries and resolving issues promptly. > Inbound & Outbound Calls: Engage with potential and existing clients to promote products/services and generate revenue. > Account Maintenance: Manage client accounts, ensuring data accuracy, timely follow-ups, and smooth communication. > Problem Solving: Proactively identify and resolve customer challenges to enhance satisfaction and loyalty.
BYJU'S
Oct 20203 mosDec 2020

Bengaluru, Karnataka, India

Mother Dairy Fruit & Vegetable Pvt. Ltd.
Nov 20195 mosMar 2020

Bengaluru, Karnataka, India

> Assisted in sales and marketing initiatives for a wide range of milk and milk products across various categories. > Supported campaigns targeting different consumer age groups and taste preferences at varied price points. > Gained hands-on experience in product promotion, market research, and customer engagement. > Developed key skills in sales strategy, marketing communication, and consumer insights. > Contributed to improving brand visibility and awareness within local markets.
Feb 20194 mosMay 2019

Bengaluru, Karnataka, India

A Great Sourcing of new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure.
UNext Learning
- NowPresent

Bangalore Urban, Karnataka, India

Shreyas’s AI Stack

deepseek
deepseek
gemini
gemini
openai
openai
perplexity
perplexity
ChatGPT
ChatGPT
Chroma
Chroma

Education

Visvesvaraya Technological University

Master of Business Administration - MBA, Marketing and Supply Chain Management

Visvesvaraya Technological University

20182 yrs2020
Seshadripuram First Grade College (S.F.G.C), Bengaluru

Bachelor of Business Administration - BBA, Marketing

Seshadripuram First Grade College (S.F.G.C), Bengaluru

20153 yrs2018

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Shreyas R on Tal

Headline

Assistant Manager at U-next

About

Results-oriented professional with *5+ years of experience in Sales, Learner Experience, and Acquisition*, focused on driving growth while delivering seamless, customer-centric learner journeys. Passionate about solving problems, building strong relationships, and turning challenges into *measurable outcomes* through thoughtful execution and a results-driven mindset. Experienced in *CRM platforms (LSQ, Salesforce)*, sales enablement, client lifecycle management, and learner operations. A people-focused manager with experience across the *publishing and SaaS industries*, known for fostering collaboration, accountability, and performance. I thrive where empathy meets execution and success is defined by both results and relationships.

Location

Bengaluru

AI stack

deepseek

gemini

openai

perplexity

ChatGPT

Chroma

Work experience

Assistant Manager – Learner Experience (Team Lead) at UNext Learning, Jul 2022 - Present · 4 yrs 5 mos, Bangalore Urban, Karnataka, India, > Lead and manage the Learner Experience team, ensuring smooth onboarding, engagement, and support throughout the learner journey. > Drive initiatives to enhance learner satisfaction, retention, and overall program effectiveness. > Collaborate with cross-functional teams to implement process improvements and best practices. > Mentor and guide team members to achieve performance goals and professional growth. > Ensure enrolment, LMS setup, and other application mappings are completed for students before the batch begins. > Complete login formalities and share detailed instruction emails with students prior to the first class. > Send weekly live class emails, including learning plans and class reminders, throughout the course duration. > Provide end-to-end support to students, resolving technical and non-technical queries via email, calls, and chats. > Proactively address student issues, keeping them informed about the status of their queries to build strong relationships. > Ensure all support is delivered within the communicated TAT and strictly monitor ticket metrics to avoid delays. > Maintain adherence to processes and ensure timely completion of all assigned tasks. > Collect survey forms and feedback during and after each semester for all batches. > Follow the escalation process for unresolved cases, ensuring timely resolution and closure. > Monitor semester-wise fee collection and manage student re-registrations across programs. > Track student progress in webinars, tests, exam enrollment, and re-registration. > Maintain comprehensive reports on student enrolment, re-registration, and other relevant metrics. > Identify student promoters within batches and encourage reviews on social media platforms. > Continuously refine methods for monitoring participation, tracking issues, and ensuring timely follow-up.

Learners acquisition at UNext Learning, Jan 2022 - Jun 2022 · 6 mos, Bangalore Urban, Karnataka, India, > Managed inbound and outbound calls to engage and acquire new learners effectively. > Handled support tickets and ensured timely resolution within SLA/TAT. > Managed escalations professionally through email and other communication channels. > Provided technical support and guidance to learners to ensure smooth onboarding and learning experience. > Achieved targets consistently through a results-oriented approach. >Delivered high-quality customer service to enhance learner satisfaction and retention.

UNext Learning, Jun 2021 - Dec 2021 · 7 mos, Bengaluru, Karnataka, India, > Customer Relationship Management (CRM): Efficiently manage and maintain client relationships to drive sales and retention. > Leadership: Collaborate with teams and guide peers to achieve sales targets and operational goals. > Sales Management: Handle end-to-end sales processes, from lead generation to deal closure. > Customer Service: Provide exceptional support, addressing queries and resolving issues promptly. > Inbound & Outbound Calls: Engage with potential and existing clients to promote products/services and generate revenue. > Account Maintenance: Manage client accounts, ensuring data accuracy, timely follow-ups, and smooth communication. > Problem Solving: Proactively identify and resolve customer challenges to enhance satisfaction and loyalty.

Business Development Associate at BYJU'S, Dec 2020 - Jun 2021 · 7 mos, Bangalore Urban, Karnataka, India, > Customer Relationship Management (CRM): Efficiently manage and maintain client relationships to drive sales and retention. > Leadership: Collaborate with teams and guide peers to achieve sales targets and operational goals. > Sales Management: Handle end-to-end sales processes, from lead generation to deal closure. > Customer Service: Provide exceptional support, addressing queries and resolving issues promptly. > Inbound & Outbound Calls: Engage with potential and existing clients to promote products/services and generate revenue. > Account Maintenance: Manage client accounts, ensuring data accuracy, timely follow-ups, and smooth communication. > Problem Solving: Proactively identify and resolve customer challenges to enhance satisfaction and loyalty.

Business Development Training at BYJU'S, Oct 2020 - Dec 2020 · 3 mos, Bengaluru, Karnataka, India

Sales And Marketing Intern at Mother Dairy Fruit & Vegetable Pvt. Ltd., Nov 2019 - Mar 2020 · 5 mos, Bengaluru, Karnataka, India, > Assisted in sales and marketing initiatives for a wide range of milk and milk products across various categories. > Supported campaigns targeting different consumer age groups and taste preferences at varied price points. > Gained hands-on experience in product promotion, market research, and customer engagement. > Developed key skills in sales strategy, marketing communication, and consumer insights. > Contributed to improving brand visibility and awareness within local markets.

Business Development Executive at Sri Panchamukhi flexible and hoses, Feb 2019 - May 2019 · 4 mos, Bengaluru, Karnataka, India, A Great Sourcing of new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure.

Assistant Manager Learner Acquisition at UNext Learning, Bangalore Urban, Karnataka, India

Education

Master of Business Administration - MBA, Marketing and Supply Chain Management, Visvesvaraya Technological University

Bachelor of Business Administration - BBA, Marketing, Seshadripuram First Grade College (S.F.G.C), Bengaluru