Headline

Lead Product Manager | retail and e-commerce, mobility marketplace, gamified experiences | Applied ML + Gen AI | IIM Lucknow post-grad

About

8+ years of PM experience across omni-channel retail, mobility marketplace and supply chain. Steep learning curve, exhaustive discovery, high agency to drive outcomes define me as a PM I have delivered 10X growth, 2X retention through AI/ML recommendations, loyalty initiatives and purchase funnel optimisation I built 0 to 1 agentic AI solutions with human in loop guardrails leveraging my product instincts and knowledge of Gen AI, RAG and MCP. In personal capacity, I have also prototyped AI solutions but skilled at figuring out if AI is even the answer. Portfolio: https://shreyasbakshi.substack.com/ My pre-Product management background in Warehousing and Transport Ops, HW Product design, process automation (Lean, Agile, Six Sigma) enables me to identify non-value adding fluff through e2e systemic view Career interests: AI-powered Products · Consumer Marketplace · Ride-Hailing · Hyperlocal Supply Chain · E-commerce Beyond work: competitive table tennis player, learning to swim and always mid-way through a book

Location

India

AI stack

anthropic apis

claude

gemini

Work experience

Lead Product Manager at Lowe's Companies, Inc., May 2024 - Present · 2 yrs 6 mos, Hybrid, - Identified and prioritized high impact opportunities, aligned cross-product leadership to drive initiatives improving LTR (C-Sat) by XX pp, top line impact of XX MN - Pivoted to agentic AI solution to address friction points of Lowe's Install solutions support team, in-store associates, reducing call hold time by X mins, saving $YM across Customer payouts, 3P vendor chargebacks

Lead Product Manager at Scopely, Feb 2023 - Mar 2024 · 1 yr 2 mos, Bengaluru, - Built AI/ML driven hyper-personalization, reward loop mechanics delivering X% uptick in transacting users and play session duration for a 1.2M user casual genre game - Identified in-game early funnel gaps and friction points to solve for MoM retention and LTV, thereby improving 30-day retention by X% and ARPU by Y%

Senior Product Manager at Gojek, Sep 2021 - Nov 2022 · 1 yr 3 mos, Bengaluru, - Launched AI/ML based real time dynamic suggestions to improve ride completion rate, revenue uptick of XX% - Ensure Customer delight measured by high ride accept Rate (>90%), lower Driver cancels (<5%) through gamified experiences, high impact features such as set destination, order pooling - Led ride experience pod consisting of 11 engineers, Design, Research, Business and Customer service across Transport, Food and Logistics on-demand services impacting 50M+ customers and 2.5 MN driver partners in Indonesia, Singapore, Vietnam I was among the 25% affected by post-IPO global layoffs in this Organisation

Senior Product Manager at Jio, May 2017 - Sep 2021 · 4 yrs 5 mos, Navi Mumbai, - Launch 0->1 products for 10M low end Indian feature phone users using Discover, Define, Develop and Deliver - Founding PM of JioThings IoT solutions team, owned 0->1 of supply chain visibility, asset monitoring solutions - Scaled RCS based cross-platform (iOS, android native) messaging product to X MN users ensuring adherence to RCS protocol, launching chatbots, brand messages - Cross functional collaboration with Engineering,UX Design / Branding and stakeholders such as Business, Marketing, Cyber Security, Service, Legal, Finance, Sourcing and Content Partners

Product Consultant at Novartis, 2016 - 2017 · 1 yr, Hyderabad, Telangana, Part of Global Consulting team (Product Lifecycle Services)

Product Owner at Novartis, 2016 - 2017 · 1 yr, Developed digital tools, streamlined workflows for Field Force effectiveness achieving incremental gains of $750K

Education

Master of Business Administration, Strategy and Operations, Indian Institute of Management, Lucknow

Bachelor of Engineering, nagpur university

Public links

medium: https://medium.com/@shreyasbakshi