Headline

Software Engineer @ TBO | Ex-SWE Intern @ TBO | Building Production AI & Backend Systems

About

I'm a Software Engineer at TBO and a 2026 Computer Science graduate from IIIT Delhi, building production backend and AI systems at scale. My work spans distributed systems, event-driven architectures, and applied AI. At TBO, I've engineered AI-powered workflows for travel operations, including event-driven ingestion pipelines, LangGraph-based agents, and automation systems processing production workloads. I enjoy solving engineering problems where scalability, reliability, and real-world impact matter. Beyond work, I actively build projects across backend engineering, machine learning, and full-stack development. Some of my recent work includes AI-assisted medical imaging, village-level development analytics, and NLP research. These experiences have strengthened my interest in designing systems that combine robust software engineering with practical AI. I'm particularly interested in Backend Engineering, Distributed Systems, Applied AI, and Cloud Infrastructure, and I'm always excited to connect with people building products at scale.

Location

Gurugram

AI stack

antigravity

codex

Work experience

Software Engineer at TBO.COM, Jun 2026 - Present · 3 mos, Zendesk AI Ingestion Pipeline: Engineered an event-driven ingestion platform using Zendesk Webhooks, AWS API Gateway, Lambda, and Kafka to process and orchestrate AI workflows for 100K+ monthly Zendesk tickets. Ticket Classification Engine: Built a LangGraph-based AI agent with DynamoDB-backed checkpointing and state persistence to classify Zendesk tickets across 14 support categories, delivering 93.93% accuracy, 97.91% precision, and 97.57% recall; integrated LLM observability, tracing, and evaluation using Langfuse, and established a training-data flywheel through automated labeled dataset generation in S3 for future model training and fine-tuning. Issuance Automation Workflow: Implemented an AI-powered airline ticket issuance platform automating 14K+ requests/month, integrating OCR, PNR extraction, GDS validation, fare checks, wallet verification, invoice generation, and one-click ticket issuance through LangGraph-orchestrated workflows; targeting operational savings equivalent to 100+ support agents and improved conversion across a travel platform processing INR 30,832 Cr+ annual GTV.

Software Engineer Intern at TBO.COM, Jan 2026 - May 2026 · 5 mos, Gurugram, Backoffice Gateway: Architected a Go (Fiber) API Gateway microservice serving as the centralized authentication and reverse-proxy layer for TBO’s Backoffice platform; enabled dual authentication flows (AWS Cognito OAuth and legacy TDES-based auth), RBAC-based authorization, JWT token forwarding, in-memory caching, and configuration-driven routing across multiple backend services using etcd. Payment Distribution Platform: Designed a high-scale finance operations platform enabling bulk payment distribution across 7,000+ agencies, supporting Excel-based ingestion, validation, automated JV generation, and batch processing for 2,000+ distributions per execution while handling six-figure transaction volumes in production workflows VAT Configuration Service: Developed a centralized tax determination API for Flights, Hotels, Cars, and Transfers, standardizing VAT calculation and compliance workflows across pricing, booking, invoicing, and reporting systems.

Software Engineer Intern at Third Place, Jun 2025 - Jul 2025 · 2 mos, Bengaluru, Karnataka, India, Built and deployed Third Place mobile website, a comprehensive event booking platform with personality-based matching system, secure payment processing, and admin dashboard, delivering a production-ready application within 10 days that streamlined social event discovery and booking workflows

Web Developer at MIDAS: Multimodal Digital Media Analysis Lab, Jan 2025 - May 2025 · 5 mos, On-site, Engineered a web-based test platform for visually impaired users, integrating audio and Braille support, improving accessibility compliance

Web Developer at Enveave, Jan 2025 - May 2025 · 5 mos, On-site, Implemented a platform linking volunteers to NGOs, streamlining opportunity discovery

Undergraduate Student Researcher at TavLab, Aug 2024 - Jan 2025 · 6 mos, On-site, Formulated QSAR models for anticancer drug discovery and identified 100+ key features, enhancing model accuracy and interpretability.

Education

Bachelor of Technology - BTech Honors, Computer Science, Indraprastha Institute of Information Technology, Delhi

CBSE 12th, SR Public School, Kota