Headline

Product Manager @ ServiceNow | Product Leader | Strategist | Problem Solver

About

With over six years of experience, my focus lies in AI product management, where I develop AI-native solutions that drive measurable business impact. As a Product Manager at ServiceNow since May 2023, I lead efforts across AI/ML roadmap planning for AIOps, workflow intelligence, and knowledge automation. My work involves designing and scaling agentic AI and LLM-powered systems to optimize incident detection, triage, and resolution, advancing enterprise productivity through autonomous decision-making. In addition to my role at ServiceNow, I mentor aspiring product managers at Airtribe, enabling over 200 learners to transition into PM and APM roles. My guidance emphasizes critical areas such as AI product management, product strategy, metrics design, and execution. My work is driven by a commitment to leveraging AI systems for transformative operational efficiency in enterprise workflows.

Location

Bengaluru

AI stack

aistudio

claude

gemini

mcp

ChatGPT

Figma Make

Work experience

Product Manager at ServiceNow, May 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, • Owned and scaled AI native products across enterprise technology workflows, enhancing incident detection and resolution. • Drove the AI ML roadmap, collaborating with Engineering, Design, and Go to Market teams to achieve measurable impact. • Focused on platform AI and GenAI systems, advancing autonomous decision-making to redefine enterprise productivity.

Product Mentor at Airtribe, Bangalore Urban, Karnataka, India, • Mentored over 200 product aspirants transitioning into PM and APM roles, enhancing their product thinking skills. • Guided learners in product strategy, metrics design, experimentation, and AI product management, including LLM and agentic AI. • Enabled successful transitions into top startups and global companies, strengthening candidates' ability to articulate impact-driven narratives.

Product Manager at Samsung R&D Institute India, Sep 2022 - Oct 2022 · 2 mos, Bengaluru, Karnataka, India, • Collaborated on Bixby’s India strategy, focusing on Hindi NLP voice agent expansion. • Conducted user research to inform the development of Minimum Viable Products (MVPs) based on conversational AI. • Engaged cross-functionally to ensure alignment with product goals and user needs.

Product Management Analyst at Infor, Jun 2018 - May 2021 · 3 yrs, Hyderabad, Telangana, India, • Gathered requirements from diverse stakeholders to drive product adoption and enhance user experience. • Collaborated with industry analysts and customers to define ERP requirements for SMBs, shaping product vision. • Led product development for multiple enterprise modules, translating customer needs into structured features.

Full-stack Developer at FLYTTA, Dec 2017 - May 2018 · 6 mos, Hyderabad, Telangana, India, • Developed a B2B corporate employee portal to streamline internal service requests. • Managed both frontend and backend development utilizing Angular and MongoDB. • Designed scalable data models and integrated RESTful APIs to automate workflows. • Implemented a dynamic prioritization system, enhancing user experience and operational efficiency.

Education

PGDM, Information Management, Marketing, SPJIMR SP Jain Institute of Management & Research

Global Fastrack Program | MBA, Digital Transformation & Information Technology, Entrepreneurship & Sustainability, Esade