Headline

HR Coordinator | Quality Assurance · CRM · First-Call Resolution | AI Content Evaluator (Outlier) | Trilingual: English · Hindi · Marathi | Open to Corporate HR Roles

About

I hold every output to the same standard — whether it's a customer call, a CRM record, or an AI model response: accurate, clear, and complete the first time. At Outlier (April 2024 – May 2025), I spent 13 months as a Quality Assurance and Content Evaluation Specialist, completing 90+ structured evaluation modules and assessing AI responses across text, audio, image, and multimodal inputs — scoring every output against accuracy, tone, grammar, policy compliance, and contextual coherence. I flagged misinformation, identified policy violations, wrote detailed justification reports, and earned 5 certifications including Factuality Assessment, Multilingual SFT Reviewer, and Gen-AI Enablement. That role taught me what zero-error documentation and structured quality frameworks look like at scale. At Aasma Careers (Nov 2024 – Feb 2025), I applied those same standards in a live customer-facing environment — handling 100+ interactions per month (inbound and outbound), achieving first-call resolution on every logged case, maintaining 100% CRM data accuracy, and measurably reducing repeat contacts within my first four weeks. What connects both roles is the same discipline: assess carefully, document precisely, resolve completely. What I bring to a corporate HR or Customer Support team: ▸ Quality assurance mindset — trained to catch errors, flag inconsistencies, and close gaps before they escalate ▸ First-call resolution track record — 100+ calls, zero escalations, zero data errors ▸ Trilingual communication — English, Hindi, Marathi — no language barrier with any customer segment ▸ Written documentation — structured justification writing across 90+ evaluation tasks ▸ AI literacy — I understand how enterprise tools work under the hood, which means faster onboarding and smarter use of CRM, workflow, and automation tools Recognised as Best Volunteer (NSS) for leading community outreach at scale — because doing quality work in teams is not new to me. Open to: Customer Support Specialist · HR Coordinator · Customer Success Associate · Quality Analyst · People Operations · Voice & Non-Voice Process roles

Location

Gondia

Work experience

Quality Assurance & Content Evaluation Specialist/ AI Trainer at Outlier, Apr 2024 - Present · 2 yrs 2 mos, United States, Quality Assurance & Content Evaluation Specialist Outlier AI · Freelance, Remote · April 2024 –Ongoing 2025 Completed 90+ structured evaluation modules in 13 months, maintaining consistent quality output across preference ranking, supervised fine-tuning (SFT) review, factuality verification, and conversational AI assessment — a volume and consistency directly comparable to corporate QA operations. Evaluated AI responses across 4 input modalities (text, audio, image, audio-to-text) against accuracy, tone, grammar, contextual coherence, and policy compliance criteria — the same multi-criteria assessment framework used in customer support quality monitoring. Provided detailed written justifications for every evaluation decision, building a documented feedback record that contributed directly to model training datasets — translating to strong written communication and audit-trail discipline for HR and CS environments. Conducted multilingual evaluation in English and Hindi, ensuring cultural relevance and language accuracy across diverse content — demonstrating the cross-cultural sensitivity essential for customer-facing roles in large enterprises. Identified misinformation, policy violations, and model errors through structured model-breaking exercises — building a sharp eye for compliance, risk flagging, and quality gaps applicable to HR policy adherence and customer complaint handling. Achieved 5 Outlier certifications: Factuality Assessment · Language Extension · Multilingual SFT Reviewer · Flywheel Multilingual Plugin Trigger · Gen-AI Enablement.

HR & Customer Coordination Intern at Aasma Careers, Nov 2024 - Feb 2025 · 4 mos, Remote, HR & Customer Coordination Intern Aasma Careers · Nov 2024 – Feb 2025 Handled 100+ customer and candidate interactions per month (inbound & outbound) with zero escalations and full first-call resolution throughout the internship. Reduced repeat-contact rate within the first 4 weeks by diagnosing root-cause issues in real time — resolving concerns completely before the call ended. Maintained 100% accuracy across all CRM records — pipeline logs, query tracking, and follow-up schedules — enabling the team to operate with no rework or data audits. Managed 15–20 simultaneous open interactions across call and email channels in a deadline-driven environment, prioritising by urgency without quality trade-offs. Drafted standardised email templates for the 5 most frequent query types, cutting average response-drafting time for the team.

Research Project — Antibacterial Efficacy Study at Hislop College, Nagpur, Dec 2022 - Sep 2023 · 10 mos, Nagpur, Maharashtra, India, Research Project — Antibacterial Efficacy Study Rashtrasant Tukadoji Maharaj Nagpur University · Dec 2022 – Sep 2023 Designed and executed a structured testing protocol across multiple compound variants, maintaining zero errors across 9 months of data records — the same accuracy mindset I bring to CRM and HR data management. Compared and ranked efficacy results quantitatively to identify the highest-performing compound — demonstrating the analytical, detail-oriented approach that transfers directly to quality assurance in customer operations.

Volunteer Leader — National Service Scheme (NSS) at Dhote Bandhu Science College, Gondia, Apr 2019 - Dec 2021 · 2 yrs 9 mos, Volunteer Leader — National Service Scheme (NSS) Rashtrasant Tukadoji Maharaj Nagpur University · During undergraduate degree Awarded Best Volunteer from entire college NSS cohort for leading community outreach programmes and coordinating participant teams across multiple social initiatives. Demonstrated cross-functional coordination, public communication, and team leadership — skills directly applicable to HR operations, employee engagement, and customer-facing roles.

Education

Masters degree, Organic Chemistry, Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)

Bachelors in Microbiology Zoology and Chemistry, Bachelor of science, Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)