Headline

Application Support Analyst | Production Support | Incident Management | SQL | ITIL | Azure Certified

About

Application Support professional with 4+ years of experience in production support, monitoring batch jobs, and ensuring smooth system operations within SLA-driven environments. I have hands-on experience in monitoring job workflows, analysing dependencies, and handling job failures through log analysis and basic root cause investigation. I have worked with Unix environments for log checking and system navigation, and have used SQL for basic data validation and issue investigation. In my previous roles at Tata Consultancy Services and Accenture, I supported business-critical applications by ensuring job execution, resolving incidents, and collaborating with cross-functional teams. I also have experience working with ITSM tools such as ServiceNow for incident tracking, prioritisation, and resolution. Currently, I am further strengthening my technical skills in SQL and system troubleshooting, while looking for opportunities in Application Support or Production Support roles where I can contribute effectively and continue to grow.

Location

United Kingdom

Work experience

Technical Support Analyst at Verisure, Oct 2024 - Present · 1 yr 8 mos, United Kingdom

Application Development Senior Analyst at Accenture, May 2021 - Sep 2023 · 2 yrs 5 mos, Pune Division, Maharashtra, India

Application Support Engineer at Tata Consultancy Services, Apr 2019 - May 2021 · 2 yrs 2 mos, India

Education

Msc Information Systems, Computer and Information Sciences and Support Services, Kingston University

BCA - Bachelor of Computer Application, Computer Programming, Specific Applications, Brihan Maharashtra College of commerce