Headline

Product & Tech at Jockey India | Technical Solution Architect | eCommerce & Omnichannel | Digital Transformation | Martech | Shopify Plus

About

Driving large-scale digital commerce and transformation initiatives across web, mobile applications, omnichannel retail, customer experience, loyalty ecosystems, and operational platforms. Currently leading product and technology initiatives for enterprise eCommerce ecosystems with a strong focus on: • Commerce platform strategy • Omnichannel customer journeys • Product and technology transformation • Customer experience optimization • Loyalty and wallet ecosystems • Performance engineering and scalability • AI-led commerce experiences • Operational automation and system integrations Experienced in managing complex digital ecosystems involving customer engagement platforms, payments, logistics, analytics, retail systems, middleware architectures, and enterprise integrations. Strong focus on combining technology, business strategy, and customer experience to drive: • Scalable commerce operations • Conversion and retention improvements • Data-driven decision making • Process optimization • Cross-functional execution • Platform scalability and operational efficiency Working closely with business, engineering, marketing, operations, finance, and external partners to deliver high-impact digital initiatives and scalable commerce solutions. Passionate about building modern commerce ecosystems that balance technology, customer experience, operational excellence, and business growth.

Location

Bengaluru

AI stack

antigravity

claude code

claude

codex

cursor

gemini

Work experience

Product Manager at Page Industries Ltd, May 2025 - Present · 1 yr 6 mos, Bengaluru, Leading product and technology initiatives for large-scale digital commerce ecosystems across web, app, and omnichannel retail platforms. Key responsibilities and contributions include: • Managing enterprise commerce platform initiatives and digital transformation projects • Leading omnichannel customer experience and operational workflows • Driving integrations across customer engagement, payments, logistics, retail, analytics, and loyalty ecosystems • Collaborating with business, engineering, marketing, operations, finance, and external partners for cross-functional delivery • Leading customer journey optimization and conversion-focused initiatives across web and mobile platforms • Driving performance optimization initiatives focused on scalability, reliability, and user experience • Managing enterprise integrations and operational automation initiatives across multiple business systems • Contributing to AI-led commerce and conversational customer experience initiatives • Supporting platform governance, operational efficiency, and scalable architecture planning Key impact areas: • Improved customer experience and operational efficiency across digital commerce journeys • Reduced friction points across critical customer and operational workflows • Contributed to scalable enterprise transformation and integration initiatives • Supported performance and optimization initiatives across high-traffic commerce platforms

Technical Product Manager at Seventh Triangle, Aug 2023 - May 2025 · 1 yr 10 mos, On-site, As a Product Manager, I lead the development and optimization of Shopify-based eCommerce solutions, helping businesses scale and drive revenue growth. I specialize in product strategy, user research, and presales, ensuring seamless end-to-end implementation of digital products. • Collaborated with clients to design and implement ecommerce solutions, increasing revenue by 15% and improving platform performance. • Led the end-to-end development of new products, driving them from ideation through to market delivery, resulting in a 20% increase in product portfolio. • Developed and implemented tailored strategies that met unique client business needs, contributing to a 15% growth in client revenue. • Created detailed wireframes and collaborated on product design, overseeing the entire product development lifecycle. • Devised and executed post-launch strategies, including customer support and after-sales service, which improved customer retention by 10%. • Fostered a culture of creativity and continuous improvement within the team, driving a 30% increase in innovative solutions and 25% improvement in team productivity. • Led the tech sales efforts as part of the presales team, developing critical sales documentation including Business Requirement Documents (BRD), Functional • Requirement Documents (FRD), and High-Level Statements of Work (SOW). • Drove business growth by integrating technology and strategic consulting, contributing to a 20% expansion in client base.

Associate Frontend Developer at Seventh Triangle, Apr 2023 - Aug 2023 · 5 mos, Noida, Uttar Pradesh, India, As a Frontend Developer, I played a key role in Shopify theme customization, UI/UX enhancements, and performance optimization to improve user experience and drive conversions. • Enhanced website responsiveness by 30% through Shopify Liquid, HTML, CSS, and JavaScript improvements. • Collaborated with backend developers and third-party integrations for seamless system functionality. • Implemented performance optimization techniques, reducing website load times by 20% and increasing user satisfaction.

Application Development Associate at Accenture, Aug 2022 - Mar 2023 · 8 mos, Gurugram, Haryana, India, Worked on enterprise system integrations and software performance optimization for Bharti Airtel (Agile Labs), ensuring seamless operation of mission-critical applications. • Managed Oracle SOA/OSB, Solace, WebLogic, and Grafana, optimizing system performance. • Conducted functional and regression testing, leading to a 30% reduction in post-deployment defects. • Provided technical support during rotating shifts, ensuring 100% SLA compliance.

Summer Trainee at ICT Academy, IIT Kanpur, May 2020 - Jun 2020 · 2 mos, Kanpur, Uttar Pradesh, Cloud System Administration

Education

Bachelor of Technology - BTech, Computer Science, Jaypee University of Engineering and Technology

Sir Padampat Singhania Education Centre