Project Lead | Cross-Functional Project Delivery, Analytics Operations Leadership | Driving Standards, Compliance & Operational Excellence

Navi Mumbai

Mumbai

Ahmedabad

Mumbai

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai

Bachelor's degree, Business Administration and Management, General
R. A. Podar College of Commerce & Economics
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I work best in roles where structure matters—content operations, compliance, and project delivery all need clear processes and steady follow-through. Over the years, I’ve led teams, handled research-heavy work, and managed day-to-day coordination so deliverables stay accurate and consistent. My background at V2Solutions, Vitrina A.I., and TTEC has given me experience in analytics, customer operations, and standards-based work. I’ve also helped onboard and guide new associates, which has taught me how to keep quality high while moving quickly.
India
Project Lead at V2Solutions, Dec 2023 - Present · 2 yrs 7 mos, Navi Mumbai, - Increased operational efficiency 20% by automating media workflows via data-driven analysis and bottleneck identification. - Driven 3 end-to-end projects, converting business needs into specifications and data mappings for scalable product delivery. - Led 30+ cross-functional stakeholders and vendors to manage roadmaps, mitigate risks, and align project status and change controls. - Improved user efficiency by 15% through feature rollouts, bug tracking and the development of streamlined process documentation & flowcharts.
Manager at Vitrina A.I., Sep 2022 - Dec 2023 · 1 yr 4 mos, Mumbai, - Enhanced SaaS platform user engagement traffic by 25% by collaborating with engineering leads to refine project requirements. - Reduced manual errors by 30% by standardized data workflows addressing recurring issues. - Supervised a team of 40+ executives and developed automated dashboards for senior leadership to enable data-driven decisions. - Authored BRDs and SOPs to direct development efforts for the project.
Senior Team Lead WFM at TTEC, Jan 2022 - Sep 2022 · 9 mos, Ahmedabad, - Oversaw workforce planning for 26 lines of business with over 1100 staff. - Heightened operational efficiency by 15% by identifying and recommending improvements for scheduling inefficiencies. - Produced detailed staffing analysis reports for critical resource allocation.
Senior Research Analyst at V2Solutions, Apr 2021 - Jan 2022 · 10 mos, Mumbai, - Increased operational efficiency by automating media workflows via data-driven analysis and bottleneck identification. - Improved user efficiency through feature rollouts, bug tracking, and the development of streamlined process documentation & flowcharts.
Subject Matter Expert at V2Solutions, Apr 2019 - Mar 2021 · 2 yrs, Mumbai, Maharashtra, India
Senior Executive at V2Solutions, Apr 2017 - Mar 2019 · 2 yrs, Mumbai, Maharashtra, India
Associate at Prudential plc, Oct 2016 - Apr 2017 · 7 mos, Mumbai, - Executed retirement fund processes and critical compliance tasks for 3 types of retirements.
Bachelor's degree, Business Administration and Management, General, R. A. Podar College of Commerce & Economics