Headline

Sr. Technical Program Manager at Black Duck |Ex-Target | Ex- Myntra

About

Experience driving scalable KM solutions across Retail, Banking & Security Currently supporting and partnering with global stakeholders to improve knowledge accessibility, content quality, and operational efficiency. Strong expertise in ITSM Knowledge Management, Agile/Scrum project delivery, change management, and KM analytics. Proven track record in enabling SMEs, building governance frameworks, defining KPIs, and managing high-impact knowledge platforms that enhance agent performance and customer experience. Recognised for people management, cross-functional collaboration, and data-driven decision-making, with hands-on experience in ServiceNow, Salesforce, SharePoint, Adobe Acrobat, Smartsheet, and digital learning asset creation. Actively involved in CSR and volunteering initiatives, contributing to community impact and sustainable practices.

Location

Greater Bengaluru Area

AI stack

claude code

ChatGPT

Microsoft Copilot

Work experience

Sr Technical Program Manager(Knowledge Management) at Black Duck, Feb 2026 - Present · 9 mos, Bangalore Urban, Programme and Operations professional with experience in Knowledge Management, Content Operations, Community Management, and Stakeholder Engagement. Skilled in leading cross-functional initiatives, designing scalable processes, managing content governance, and driving operational excellence. Proven track record of improving self-service experiences through content strategy, knowledge programmes, KPI development, and community engagement. Experienced in project planning, stakeholder management, team leadership, process optimisation, risk management, and delivering data-driven insights to support business growth and customer success.

Lead Knowledge Management Specialist at Target, Oct 2022 - Feb 2026 · 3 yrs 5 mos, Bengaluru, Key role : Working with stakeholders to identify knowledge opportunities for knowledge sharing, Project Management and Help in maintain credential collections, sustain and keep database knowledge current. Use of SharePoint for knowledge requirements ,promoting collaboration and workplace harmony Design, develop, enhancement knowledge tools and manage communications and awareness channels. Team Handling and People Management skills, leadership, effective communication, problem-solving, coaching and teamwork skills help in creating JD, Role Alignment (Deliverables), Target & KPI. Enable and support the SMEs to create, publish and maintain their articles which help agents. Delivers in-depth feedback on projects to stakeholders. Planning new projects and monitoring it through till its execution, by setting fixed project timelines to get the completion of the project within the required ETA.Create and maintain digital learning assets that support team capability development. Compared incoming data against quality, integrity, and accuracy expectations, identified faults and affected timely remedies. Providing relevant coaching, training and support to team member knowledge management culture. Create Knowledge Management Plan + PKT (Process Knowledge Test) Collaborating with content owners and SME’s to create and maintain knowledge assets. Controlling the accessibility and flow of knowledge within the organization and to external parties Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy Using AI integration Managed regulatory requirements and audit and operational change implementation activities. Reviewing if the content and structure of the Help Centre to ensure content is accurate, current, consistent and searchable Delivery Projects under tight deadline, working out on creating forms and other Adobe Acrobat products/ requirements.

Knowledge Management Specialist at Myntra, Sep 2020 - Oct 2022 · 2 y 1 mo, Bangalore Urban, Knowledge management specialist is responsible for managing the information or 'knowledge' base of their company to provide employees with the knowledge, tools, and skills that they need to optimize their performance at work. Designing and implementing effective learning activities Core responsibilities: Execute day-to-day KM updates, feedback, and requests across multiple service centers, continuously scanning for trends and opportunities to make valuable process and program improvements and drive consistency across the service centers. Conduct routine calibrations, reviews, and provide feedback and coaching to develop knowledge contributors, ensure high quality content and identify trends/opportunities for improvement. Leverage reporting and insights to understand themes and patterns to identify root causes and make recommendations. Collaborate effectively with key stakeholders across the organization to align and deliver on business objectives. Build and Formalize KM plans (Platform, Content, Metrics) Upscale on various KM tools and technologies that may be required for the execution of the KM Strategy and outcomes. Incorporate AI driven creation of content This position reports to the Knowledge Manager, Target in India. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. *Stakeholder Management. Process Implementation. Tools Known : Smart Assist Paramount BM-helix MS-Office . Skills: Knowledge Management · Problem Solving · Analytics · Process Improvement · Corporate Communications · Personal Development · Stakeholder Management · Microsoft Excel · Microsoft Office

Project Manager at ULTRIVA DESIGNS, Aug 2019 - May 2020 · 10 mos, Banglore, In charge of all the Constriction projects, and its Deliverables. Project management , Vendor management , Guest management Planning Hire, fire and supervise Set goals Deliver on time Stay on budget Keep client and your boss on the loop The dispute manager Draft contracts Manage risks

Education

Bachelor of Engineering - BE, Electrical, Electronic and Communications Engineering Technology/Technician, Kalinga University, Raipur