Headline

O2C Lead | AR, Deductions & Cash Flow | Revenue Assurance | DSO Optimization | $660K+ Recovery | RPA Transformation

About

I specialize in turning complex Order-to-Cash (O2C) operations into measurable business outcomes. With more than 12 years of experience across Accounts Receivable, deductions, and revenue assurance, I’ve worked with Global 500 clients like Bayer, Mondelez, Amazon, and CVS Health—helping organizations protect revenue, improve cash flow, and strengthen financial controls. Over the years, I’ve grown from an individual contributor to leading O2C processes and teams, consistently delivering impact such as: • $660K+ revenue recovery by identifying systemic leakage • 25% DSO reduction (60 → 45 days) improving cash conversion • 5 FTE capacity savings through RPA-led automation • $120K/month cash flow unlock by resolving complex deduction bottlenecks I currently lead O2C operations across billing, deductions, and AR workflows—driving KPI performance, managing stakeholder expectations, and acting as an escalation point for critical financial issues. What I focus on: • Revenue assurance & leakage prevention • DSO and working capital optimization • Process transformation & automation (RPA) • Stakeholder governance across Finance, Sales & FP&A • Building scalable, efficient O2C processes I enjoy solving problems where finance meets operations—especially in high-volume, complex environments where small inefficiencies create large financial impact. I’m currently exploring opportunities to take on a formal O2C Manager role within a GCC or global organization, where I can lead teams at scale and drive strategic improvements in cash flow and revenue operations. If you’re working on improving AR performance, reducing leakage, or transforming O2C processes, feel free to connect or reach out.

Location

Gurugram

AI stack

claude

notion

openai

ChatGPT

Work experience

Senior Analyst - Team Lead at Accenture, Jun 2022 - Present · 4 y 5 mo, Gurugram, Haryana, India, Team Leadership & Process Governance * O2C Process Lead (2022 – Present): Led a team of 10–15 analysts across deductions, billing, and AR reconciliation workflows, conducted quality reviews, knowledge-transfer sessions, and onboarding to maintain SLA adherence and team capability. * Risk Framework Design: Designed and implemented the BRI Risk Framework, embedding proactive controls into day-to-day AR operations and improving internal audit scores by 20%. * Change Management: Led end-to-end change management for Salesforce CRM migration, restructured delivery into modular phases, ensuring seamless transition and preventing a potential 12-month delay. * Workflow Standardisation: Standardised SPARK validation formats (Cases, Amount, Rate) across a large customer base, reducing manual effort by 30% and improving cross-team reporting consistency. * Stakeholder Management: Acted as primary escalation point for critical AR, billing, and deduction issues, drove timely resolution of high-value disputes in collaboration with Sales, Finance, and client stakeholders. Revenue Recovery & Financial Impact * $660K Revenue Recovery: Performed deep-dive RCA across 20,000+ line items to identify a customer-side system error in discount application, recovered $660K in leaked revenue and implemented process controls to prevent recurrence. * $120K/Month Deduction Resolution: Eliminated a persistent $120K/month deduction blockage for CVS Health by uncovering hidden supplier portal access codes and standardising the invoice-fetching workflow. * Tolerance Optimisation: Analysed 5 years of historical AR data to recommend reducing tolerance limits from $500 to $100, successfully capturing high-volume, low-dollar leakages previously absorbed as write-offs. * Internal Controls – Duplicate Payment Prevention: Implemented parent-company deduplication logic to detect duplicate payments across checks and deductions, eliminating revenue leakage caused by child-company acquisitions. DSO Reduction & Cash Flow Optimisation * DSO: 60 → 45 Days: Re-engineered the backup request process and automated reminder sequences, reducing Days Sales Outstanding by 25% and improving the cash conversion cycle. * Invoice Date Realignment: Optimised Longs Drug checkbook closure by shifting the accounting trigger from Due Date to Invoice Date, aligning delayed portal data with real-time AR requirements and accelerating collections. Automation & Digital Transformation * RPA Implementation – 5 FTE Reduction: Spearheaded RPA-led transformation initiatives (Automation Anywhere), automating Bill-Pay and Event Entry processes, delivered 5 FTE capacity savings and improved process accuracy by 15%. * Stakeholder Reporting Accuracy: Owned stakeholder governance across Finance, Sales, and FP&A functions, led discussions on billing discrepancies, dispute resolution, and KPI performance, improving reporting accuracy by 25%. * Drove KPI performance across DSO, aging, and unapplied cash through structured governance and continuous improvement initiatives.

Analyst at Accenture, Mar 2019 - May 2022 · 3 yrs 3 mos, Gurugram, Haryana, India, Managed core AR and deductions processes, driving issue resolution, process improvements, and operational efficiency across high-volume O2C operations. Key Contributions: • Managed deductions, billing validation, and AR reconciliation across large customer accounts • Performed root cause analysis to identify recurring revenue leakages and process gaps • Improved dispute resolution timelines through structured follow-up and documentation processes • Supported DSO improvement initiatives through proactive collections and backlog clearance • Standardized validation and reporting formats, improving consistency and operational efficiency • Collaborated with cross-functional teams (Sales, Finance) to resolve billing discrepancies

Senior Associate at Accenture, Sep 2017 - Feb 2019 · 1 yr 6 mos, Gurugram, Executed foundational O2C activities including billing, cash application, and reconciliation in a high-volume transactional environment. Key Contributions: • Processed billing, cash application, and account reconciliation activities with high accuracy • Performed collections follow-ups and maintained aging reports • Supported dispute identification and documentation for resolution • Worked extensively on SAP ECC and Excel for transaction processing and reporting • Ensured adherence to SLA timelines and process guidelines

Executive - Service Support at Progressive Infotech Pvt. Ltd., Jul 2014 - May 2016 · 1 yr 11 mos, Noida, Uttar Pradesh, India, • New Account O2C Lifecycle: Managed end-to-end revenue cycle for new client accounts — from IT service implementation through billing, invoicing, collections, and payment closure. • Recurring Revenue & Renewals: Administered renewals and recurring payment schedules for existing accounts, proactively managing contract timelines to prevent lapses. • Scope & Contract Management: Handled scope changes, service inclusions/exclusions, and contract amendments, ensuring billing accuracy and revenue integrity across all modifications. • SLA Governance & Escalations: Managed client requests, escalations, and service queries within agreed SLA frameworks, maintaining client satisfaction and account health.

Software Engineer Projects at Entab, Feb 2012 - Nov 2012 · 10 mos, Okhla, Delhi, India, • End-to-End O2C Management: Managed 6 client accounts (including CBSE) across the full revenue cycle — from CampusCare software implementation at client site through billing, collections, and final payment closure. • Renewals & Recurring Revenue: Tracked and processed annual renewals and recurring payments, ensuring zero revenue leakage on existing contracts. • Client Coordination: Served as the primary point of contact for client queries, escalations, and handover to senior account owners post-stabilisation.

Education

Master of Business Administration - MBA, Finance, General, Dr. A.P.J. Abdul Kalam Technical University

Bachelor of Technology - BTech, Computer Science, Dr. A.P.J. Abdul Kalam Technical University