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Shreekanth M.S

Customer Success

Beltangadi

10+ years of work experience

Genworth
May 20214 yrs 1 moMay 2025

India

Oversaw  performance of a 20 member team and crafted enhancement strategies.Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment..Modelled business processes to identify strengths, weaknesses, and opportunities for improvement.Spearheaded the adoption of new technologies to enhance team productivity and communication. Accomplishments Implementation of Data Visualisation tools for several projects across all location reducing 100+ hours per month. Data Caputure tool was implemented to capture work done whcih provided data to improve productivity. Suggested use cases to PEGA which was implemented and it decreased time per case with better quality. Cross training initiative reduced dependency and improved team flexibility. Reduced payment errors of $50k per year through targeted root cause analysis efforts.
Accenture in India
Jan 20208 mosAug 2020

Bangalore Urban, Karnataka, India

Role was to identify, assess, and analyse operational, financial, strategic, and compliance risks.Monitor internal controls and evaluate their effectiveness.Maintain records of risk assessments, compliance breaches, and audit findings. Accomplishments Created and implemented a risk assessment framework to pinpoint and address high-risk exposures for internal process. Identified and addressed a significant data privacy compliance problem, averting possible legal risks. Managed audit readiness resulting in no non-conformities from auditors.
Accenture in India
Sep 20136 yrs 5 mosJan 2020

Bangalore Urban, Karnataka, India

Managed comprehensive audit programmes across seven Lines of Business.Executed SLA and DLA audits, ensuring regulatory compliance standards.Served as primary compliance liaison for healthcare industry requirements. Accomplishments Maintained a compliance rate of over 99% across all audit categories for 7 years. Achieved over 98% audit accuracy while meeting regulatory deadlines. Zero compliance violations over a tenure of more than six years. Generated comprehensive reports for international locations.

Education

Sabarmati University

B.sc, Mathematics

Sabarmati University

20103 yrs2013

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Shreekanth M.S on Tal

Headline

Customer Success

About

An experienced Operations Analyst with 10+ years in US healthcare industry and a reputation for resolving complex issues. In this tenure I have worked in Quality, Operations and Analytics field. I have developed a keen eye for detail and a storytelling approach to data. I learned the importance of accuracy and the power of data to drive strategic decisions. My expertise lies in transforming raw data into compelling narratives that inform and influence business strategy. Leadership and collaboration are at the core of my professional ethos. I lead by fostering a culture of data curiosity and encourage cross-departmental partnerships to ensure a cohesive data strategy. I am now looking for opportunities and can be contacted on my e-mail ID : Shreekanth19@gmail.com

Location

Beltangadi

Work experience

Team Lead at Genworth, May 2021 - May 2025 · 4 yrs 1 mo, India, Oversaw performance of a 20 member team and crafted enhancement strategies.Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment..Modelled business processes to identify strengths, weaknesses, and opportunities for improvement.Spearheaded the adoption of new technologies to enhance team productivity and communication. Accomplishments Implementation of Data Visualisation tools for several projects across all location reducing 100+ hours per month. Data Caputure tool was implemented to capture work done whcih provided data to improve productivity. Suggested use cases to PEGA which was implemented and it decreased time per case with better quality. Cross training initiative reduced dependency and improved team flexibility. Reduced payment errors of $50k per year through targeted root cause analysis efforts.

Risk Analyst at Accenture in India, Jan 2020 - Aug 2020 · 8 mos, Bangalore Urban, Karnataka, India, Role was to identify, assess, and analyse operational, financial, strategic, and compliance risks.Monitor internal controls and evaluate their effectiveness.Maintain records of risk assessments, compliance breaches, and audit findings. Accomplishments Created and implemented a risk assessment framework to pinpoint and address high-risk exposures for internal process. Identified and addressed a significant data privacy compliance problem, averting possible legal risks. Managed audit readiness resulting in no non-conformities from auditors.

Quality Assurance Auditor at Accenture in India, Sep 2013 - Jan 2020 · 6 yrs 5 mos, Bangalore Urban, Karnataka, India, Managed comprehensive audit programmes across seven Lines of Business.Executed SLA and DLA audits, ensuring regulatory compliance standards.Served as primary compliance liaison for healthcare industry requirements. Accomplishments Maintained a compliance rate of over 99% across all audit categories for 7 years. Achieved over 98% audit accuracy while meeting regulatory deadlines. Zero compliance violations over a tenure of more than six years. Generated comprehensive reports for international locations.

Education

B.sc, Mathematics, Sabarmati University

Shreekanth M.S - Team Lead in Beltangadi | Tal