---
title: "Shreeja Biswas - Customer Experience Manager in Pune/Pimpri-Chinchwad Area | Tal"
description: "Meet Shreeja Biswas, Customer Experience Manager | Digital Product Owner | Salesforce Marketing Cloud | CRM & MarTech based in Pune/Pimpri-Chinchwad Area. AI stack includes claude, gemini, and openai."
image: "https://tal.club/meet/shreeja-biswas/share-image"
---

# Shreeja Biswas on Tal

## Headline

Customer Experience Manager \| Digital Product Owner \| Salesforce Marketing Cloud \| CRM & MarTech

## Location

Pune/Pimpri\-Chinchwad Area

## AI stack

claude

gemini

openai

Canva Magic Studio

ChatGPT

ChatGPT Images

## Work experience

Customer Experience Manager at Mercedes\-Benz India, Apr 2026 \- Present · 7 mos, Pune District, • Building the Mercedes\-Benz brand in India through digital customer experience initiatives\. • Leading customer experience projects with a focus on pre\-sales and digital touchpoints of website and marketing cloud\. • Mapping and optimizing the end\-to\-end customer journey\. • Ensuring a seamless, consistent, and premium customer experience across all touchpoints

Management Trainee at Mercedes\-Benz India, May 2025 \- Mar 2026 · 11 mos, Pune District, Sales and Marketing \- Digital Customer Unit

Business Development Associate at Ava Intern, Apr 2024 \- May 2024 · 2 mos, Bangalore

Programmer Analyst at Cognizant, Jul 2021 \- May 2023 · 1 yr 11 mos, \-Worked on Email Studio and Journey Builder in Salesforce Marketing Cloud \-Led a small team of 3 to create test cases for User Acceptance Testing and ensured incident free deployment of application in the production environment \-Coordinated with key stakeholders to effectively and consistently communicate while meeting client requirements\.

## Education

Master of Business Administration \- MBA, Business Administration and Management, General, T A Pai Management Institute, Manipal

Bachelor of Technology \- BTech, Computer science and engineering, St\. Thomas' College of Engineering & Technology 122

[View the original profile](https://tal.club/meet/shreeja-biswas)

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