Shreeja Biswas
Customer Experience Manager | Digital Product Owner | Salesforce Marketing Cloud | CRM & MarTech
Pune/Pimpri-Chinchwad Area
3+ years of work experience
Apr 20267 mosPresent
Pune District
• Building the Mercedes-Benz brand in India through digital customer experience initiatives.
• Leading customer experience projects with a focus on pre-sales and digital touchpoints of website and marketing cloud.
• Mapping and optimizing the end-to-end customer journey.
• Ensuring a seamless, consistent, and premium customer experience across all touchpoints
May 202511 mosMar 2026
Pune District
Sales and Marketing - Digital Customer Unit
Apr 20242 mosMay 2024
Bangalore
Jul 20211 yr 11 mosMay 2023
-Worked on Email Studio and Journey Builder in Salesforce Marketing Cloud
-Led a small team of 3 to create test cases for User Acceptance Testing and ensured incident free deployment of application in the production environment
-Coordinated with key stakeholders to effectively and consistently communicate while meeting client requirements.
Shreeja’s AI Stack
Education
Master of Business Administration - MBA, Business Administration and Management, General
T A Pai Management Institute, Manipal
20232 yrs2025
Bachelor of Technology - BTech, Computer science and engineering
St. Thomas' College of Engineering & Technology 122
20174 yrs2021
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