Headline

Business Analyst | Project Manager | Product Implementation | Requirements Gathering | User Stories | Agile | Stakeholder Management | Jira | Confluence | MBA (Business Analytics)

About

BusinessAanalyst and Project Management professional with 3+ years of experience delivering enterprise software solutions across business analysis, product implementation, analytics, and cross-functional project execution. I have collaborated with Product Managers, Engineering, QA, customers, and business stakeholders to gather requirements, analyze business processes, define user stories and acceptance criteria, support UAT, and ensure successful delivery of technology solutions. My experience includes coordinating cross-functional teams, tracking project progress, facilitating stakeholder communication, and translating business needs into scalable solutions. Throughout my career, I have delivered 30+ dashboards supporting ITSM and DevOps initiatives, enabling data-driven decision-making and improved operational visibility. I enjoy bridging the gap between business and technology while driving projects from requirements through successful implementation. Currently pursuing an MBA in Business Analytics from BITS Pilani, I am passionate about solving business problems through technology, process improvement, and customer-focused solutions. Core Competencies Business Analysis Project Management Requirements Gathering User Stories & Acceptance Criteria Stakeholder Management Agile & Scrum Product Implementation UAT & Testing Jira & Confluence SQL & Data Analysis KPI Reporting & Dashboards Cross-functional Collaboration Process Improvement

Location

Bengaluru

AI stack

claude code

github copilot

ChatGPT

Work experience

Implementation Engineer I | Business Analyst at Empyra, May 2026 - Present · 4 mos, Bengaluru, Karnataka, India, * Gather business requirements and collaborate with clients to understand functional and process needs for product implementation. * Configure and implement enterprise case management solutions while coordinating with product, development, and QA teams. * Support requirement analysis, solution validation, UAT, and issue resolution to ensure successful project delivery. * Facilitate stakeholder communication by tracking implementation progress, managing risks, and providing regular project updates. * Prepare functional documentation, maintain project artifacts in Jira and Confluence, and support Agile delivery practices. * Work closely with cross-functional teams to deliver scalable, customer-centric solutions and improve implementation processes.

Software Development Engineer – Data & Business Analytics at Digital.ai, Sep 2023 - May 2026 · 2 yrs 9 mos, Bengaluru, Karnataka, India, * Delivered 30+ enterprise dashboards across DevOps and ITSM domains, enabling engineering teams and leadership to make data-driven decisions. * Partnered with product managers, business stakeholders, and engineering teams to gather requirements and translate business needs into scalable analytics solutions. * Designed and implemented analytics datasets by integrating data from Jira, ServiceNow, BMC Helix, Agility, and Digital.ai platforms, providing end-to-end visibility into SDLC and ITSM operations. * Developed persona-based dashboards for QA teams, developers, and leadership to monitor engineering performance, operational KPIs, and DORA metrics. * Collaborated with cross-functional teams to validate requirements, resolve data issues, and ensure timely delivery of analytics solutions in Agile environments. * Built scalable data models and optimized reporting processes, improving dashboard performance, reporting reliability, and analytics adoption. * Supported product demonstrations, stakeholder discussions, solution validation, and knowledge transfer for internal teams and customers. * Recognized for consistently delivering high-quality analytics solutions, driving process improvements, and contributing to successful cross-functional project delivery.

Intern at Digital.ai, Mar 2023 - Aug 2023 · 6 mos, * Developed interactive dashboards using MicroStrategy (MSTR) to provide actionable insights for business and engineering teams. * Designed Star and Snowflake schemas to support scalable data warehousing and efficient reporting. * Built and optimized ETL processes using SQL to automate data integration and improve data quality. * Contributed to product source development by integrating and validating data from multiple systems for analytics solutions. * Collaborated with senior engineers and stakeholders to understand reporting requirements and deliver reliable analytics solutions.

Education

Bachelor of Technology, Computer Engineering, Dayananda Sagar University

Master of Business Administration, Business Analytics, Birla Institute of Technology and Science, Pilani