Headline

Senior AI Product Manager | Data-Driven Product Strategy | GTM Execution | AI-Enabled Product Development | GenAI | AI Agents | RAG | Workflow Automation

About

"Innovation thrives where data meets empathy, and products are built not just for users, but with them." With 9+ years in product management, operations, and growth, I transform complex business challenges into impactful products across Retail, EdTech, Agritech, and Healthcare. At TechBlocks Consulting, I led initiatives like the Dedicated Tracking Landing Page and Post-purchase improvements, boosting operational efficiency by 50% and CSAT by 20%, while ensuring 95% on-time delivery across US and India teams. Leveraging AI tools like ChatGPT, I drive market research, ideation, and data-driven decisions. I deliver end-to-end product development from research, wireframing, and PRDs to GTM execution. Key projects include B2B & B2C Agritech marketplaces, Health & Wellness platforms, Appetait Food Tech launch, and Travel Industry market research for Marriott and Expedia. I’ve enhanced product performance by up to 35%, integrated complex APIs, and optimized KPIs to boost user engagement and satisfaction. Certified in Product Management from Duke University & UpGrad, with expertise in Agile, Scrum, JIRA, Figma, Miro, and analytics, I’ve led teams at Radiant Infonet, Digital Vidya, and BYJU’s/Whitehat Jr., consistently delivering revenue growth, sprint efficiency, and product innovation. Passionate about user-centric design and market insights, I create products that solve real problems, drive enterprise growth, and align with organizational goals, delivering measurable business impact globally.

Location

Pune City

AI stack

claude

langfuse

openai

huggingface

ChatGPT

Zapier

Work experience

Senior Product Manager at Konze India Pvt Ltd, Dec 2025 - Feb 2026 · 2 mo, Ahmedabad, Role Summary: Own product strategy for an AI Voice Agent and AI Tutor platform, building agentic AI systems that hold up in live production, not demos. • Led AI Voice Agent & AI Tutor roadmap using RAG and agentic AI for automation • Designed prompts and role-based AI agents, improving task completion and consistency • Partnered with engineering & data science, delivering AI integrations with 95% on-time rate • Led Education & Immigration research to prioritize AI use cases and product roadmap • Optimized AI voice flows with prompt engineering, boosting user engagement Skills: Agentic AI, AI, RAGs, Conversational AI, Prompt Engineering, Human in the Loop.

Product Manager at TechBlocks, Feb 2024 - Oct 2025 · 1 yr 9 mos, Descriptions: Owned product roadmap and integration-led delivery for Michaels Stores' enterprise e-commerce platform across distributed US and India teams. Spearheading end-to-end product delivery, GTM strategy, and roadmap execution across Retail and Digital Health, leveraging AI insights to optimize operations and enhance customer experience. Achievements: • Led carrier API integrations, reducing support queries by 25% with real-time tracking • Delivered post-purchase CX, cutting resolution time 50% and boosting CSAT 20% • Led data-driven GTM, increasing conversions 15% and reducing launch time 35% • Owned sprint delivery across teams, achieving 95% on-time product releases • Aligned US & India stakeholders on roadmap priorities and release planning Skills: API Integration, Product Strategy, Roadmap Execution, GTM Strategy, Cross-Functional Collaboration, AI-Driven Market Research, Customer Experience Optimization

Associate Product Manager at Alchemist Accelerator, Jul 2023 - Jan 2024 · 7 mos, Role Summary: Advised early-stage startups on product strategy and MVP definition inside Alchemist Accelerator's founder and investor network • Led customer discovery, helping founders prioritize features for product-market fit. • Used feedback & analytics to improve strategy, boosting customer satisfaction by 25%. • Partnered with founders, VCs & Alchemist to strengthen product-market positioning. • Advised SaaS architecture, balancing speed-to-market with long-term stability. Skills: Startups, SaaS, Data Segregations, Decision Making, Stakeholder Management.

Product Manager at Radiant Infonet Private Limited, Dec 2022 - Jun 2023 · 7 mos, Descriptions: Drove product strategy, development, and delivery for EdTech & Agritech e-commerce platforms, ensuring seamless execution across teams and end-to-end lifecycle management. Achievements: ● Owned end-to-end product AgriTech products backed by NEMARC from 0→launch. ● Built Testa for NSDC, enabling remote exams and direct SSC certification data flow. ● Built India Post & carrier integrations, improving real-time tracking and 20% adoption. ● Wrote PRDs and led Agile delivery, improving customer satisfaction by ~15%. Skills: Product Strategy, Agile & Scrum, User Experience, PRD & JIRA Management, Data-Driven Decision Making, API Integration

Career transition at Career Break, Aug 2021 - Nov 2022 · 1 yr 4 mos, • Completed a structured career transition into Product Management through a Duke University-affiliated Product Management program, building expertise in product strategy, customer discovery, Agile methodologies, roadmapping, and product execution. • Gained practical Product Management experience through internships and hands-on product projects, working on PRDs, user stories, product discovery, stakeholder collaboration, and Agile delivery. • Enhanced proficiency with industry-standard tools including Jira, Figma, Miro, and AI-assisted product workflows. • Focused on developing a strong foundation in customer-centric product thinking, data-driven decision-making, cross-functional collaboration, and product leadership. • Continued learning through certifications, industry research, and hands-on experimentation to stay current with emerging AI technologies and enterprise product management best practices.

Education

Post Graduate Corporate Education Program, Product Management, Duke University

Postgraduate Degree, Entrepreneurship/Entrepreneurial Studies, upGrad.com

Public links

github: https://github.com/Shray12-PM