Technical Program Manager | Platform Operations Lead | IT Program & Delivery Management

Erie, Pennsylvania, United States

Chicago, IL, United States

Bengaluru, Karnataka, India






Management Essentials, Business Administration and Management, General
Harvard Business School Online

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
amity University
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Technical Program Manager with 12+ years of experience leading cross-functional teams across IT services, hosting platforms, and cloud transformation programs. Proven track record partnering with senior stakeholders to define roadmaps, manage risk, and drive predictable, high-quality delivery. Skilled at owning end-to-end program execution and stakeholder alignment across engineering, operations, and business teams, backed by strong technical fluency that enables credible collaboration with engineering organizations
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Engineering Manager at Capgemini, Dec 2019 - Feb 2026 · 6 yrs 3 mos, Erie, Pennsylvania, United States, Client: Wabtec Summary: Led platform operations and engineering transformation for a Fortune 500 client, owning enterprise container infrastructure, stabilizing operations, and driving cloud and delivery modernization initiatives. Key Contributions: - Led a 14-member cross functional team and aligned stakeholders with delivery timelines - Active partnership for over 2 years with senior stakeholders throughout planning and execution cycles, providing technical and product insights that enabled informed decisions, proactive risk management, and smoother delivery outcomes - Improved collaboration between application and infrastructure teams by embedding infrastructure planning into release cycles, increasing delivery predictability and enabling proactive risk management - Ensured team adhered to SLA policies to effectively support business operations - Owned an enterprise platform hosting 2 5 + applications, stabilizing operations with zero escalations over multiple years - Led platform automation initiatives, reducing manual effort by ~40 % and improving release reliability - Delivered ~$ 70K annual savings by optimizing and consolidating non-production environments with no impact on delivery - Established blue-green deployment model, at application and infrastructure level, reducing business outages by ~80 % - Coordinated cloud transformation and migration of 5 legacy applications in under 2 months, which led to increased monitoring and reliability of systems - Governed more than 60 deployments by optimizing CI/CD pipelines for faster and effective releases, improving reliability - Led operational improvements by identifying root causes behind team performance challenges and inconsistent work practices, strengthening governance and accountability to improve SLA compliance and reduce end-user escalations.
Senior Consultant at Capgemini, Jul 2017 - Mar 2019 · 1 yr 9 mos, Chicago, IL, United States, Client: GE Transportation Summary: Collaborated with customer stakeholders to design scalable applications and streamline onboarding processes within a large-scale B2B data exchange ecosystem. Key Contributions: - Collaborated with customer stakeholders to translate business requirements into technical architecture and system design - Built a real-time telemetry application on Azure processing data for 10,000+ locomotives across North America - Developed an automated onboarding system, reducing customer enablement time by ~60 % - Owned two business-critical components end-to-end, ensuring stability and seamless cross-team coordination - Mentored 4 junior engineers, improving code quality and integration consistency
Consultant at IGATE, Feb 2013 - Jul 2017 · 4 yrs 6 mos, Bengaluru, Karnataka, India, Client: GE Capital Summary: Built a strong foundation in backend engineering and system integration by developing enterprise APIs and supporting production systems. Key Contributions: - Developed over 7 Java and Spring Boot micro-services, building strong back end and system integration foundations - Built 34 APIs from scratch to support new features and improve back end – front end integration - Provided production support for 2 complex global applications, resolving issues and ensuring timely fixe s - Reduced quarterly defects by ~20 % by identifying recurring issues and implementing proactive solutions
Management Essentials, Business Administration and Management, General, Harvard Business School Online
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, amity University