---
title: "Shraddhaa MT - Senior Associate - Sustainability and Climate Service Management Lead in Mumbai Metropolitan Region | Tal"
description: "Meet Shraddhaa MT, Sustainability & Climate Service Management Leader | Technical Program Management – ITSM AI Initiatives | ITIL 4, Lean Six Sigma Black Belt, Scrum Certified based in Mumbai Metropolitan Region."
image: "https://tal.club/meet/shraddhaa/share-image"
---

# Shraddhaa MT on Tal

## Headline

Sustainability & Climate Service Management Leader \| Technical Program Management – ITSM AI Initiatives \| ITIL 4, Lean Six Sigma Black Belt, Scrum Certified

## About

I am an ITSM and Data professional with growing leadership responsibility across service excellence, analytics, and Generative AI \(GenAI\) enablement\. I focus on translating business needs into practical, scalable solutions using structured service management, data insights, and responsible AI adoption\. Backed by certifications including ITIL 4 \(Foundation, CDS, DPI\), Professional Scrum Master, and Lean Six Sigma Black Belt, I bring a disciplined, outcome\-oriented approach to process improvement, analytics\-led decision\-making, and program execution\. Over the course of my career, I have: \-Designed and delivered Power BI and SAP Web Intelligence dashboards supporting operational and leadership decision\-making\. \-Improved IT service management processes through ITIL\-aligned frameworks, enhancing efficiency, governance, and service quality\. \-Driven enterprise AI chatbot initiatives as a Technical Program Manager \(TPM\), coordinating across engineering, QA, security, and business stakeholders\. \-Applied prompt engineering and tested custom GPTs to improve chatbot accuracy, usability, and adoption\. In my current role, I lead initiatives and contribute hands\-on, working closely with managers and senior stakeholders\. I am known for clarity, accountability, and execution in complex, evolving environments, and for enabling teams to deliver consistent outcomes\. I am keen to continue growing into broader leadership roles in service management, analytics, and AI enablement, where I can develop people, scale impact, and drive meaningful business value\.

## Location

Mumbai Metropolitan Region

## Work experience

Senior Associate \- Sustainability and Climate Service Management Lead at MSCI Inc\., Jan 2025 \- Present · 1 yr 6 mos

Associate \- ESG Service Operations and Reporting at MSCI Inc\., Nov 2022 \- Jan 2025 · 2 yrs 3 mos

Contractor \- ESG Service Operations at MSCI Inc\., Sep 2021 \- Nov 2022 · 1 yr 3 mos, Mumbai

Consultant \- Incident, Problem and Change Management at Capgemini, Apr 2021 \- Oct 2021 · 7 mos, Mumbai

Associate Consultant \- Change Management at Capgemini, Jan 2019 \- Apr 2021 · 2 yrs 4 mos, Mumbai, Maharashtra, India

Software Associate \- ITSM Applications Management at LNT Infotech, Oct 2016 \- Jan 2019 · 2 yrs 4 mos, Airoli

## Education

Master of Science \- MS, Information Technology, K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

Bachelor of Science \- BS, Information Technology, K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

[View the original profile](https://tal.club/meet/shraddhaa)

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